PrivateVPN Reviews in November 2026: User Ratings, Pros & Cons

Worst Customer service ever…

Worst Customer service I have ever experienced, First of all, the service is not as good as other companies like ExpressVPN, and They claimed they have money back guarantee. On the First day of using the service, it didn't work anything, So the same day I request a refund, I had to talk to them tough chat, only to tell me I have to Send them an email to request a refund, Its been more than a week and I havent got any response on that email, not even a confirmation that they got my email.I ...

Edward of the tech support team was…

Edward of the tech support team was able to walk me through the whole set up processThis made it pain free and the player i was after worked a treat whilst i was using the app..

I had trouble to set up PrivateVPN on…

I had trouble to set up PrivateVPN on Linux, but I received great support from help desk, especially, Serghey, and I got access PrivateVPN

Richard knows his stuff!

In less than 5 min, I had answers to all my questions, links and demonstrations to help. I will be reccomending this service to my over 2000 security clients. Thank you!

Good VPN provider

PROS & CONS What are the best aspects of this product? I like their customer service team who are responsive to our queries, so onboarding was also a breeze. Its encryption is military-grade and highlights several features including reports. What aspects are problematic or could work better? It would be great if IP issues are resolved sooner than later. There are times our IP pings from a different location than intended, which often happens especially because we have a vast ...

Richard was super helpful and patient!

Richard was super helpful and patient!Great service and Thank you for all your responses to help solve our problem

The cheapest and the best.

Hey!PrivateVPN has one of the best customer support, I had answer within a few minutes! Also the quality of the VPN is great, I bypassed a service, which wasn't possible with Expressvpn and nordvpn, but with PrivateVPN I bypassed it easily!Thanks for the good support!

Quick and immediate solution

Quick and immediate solution. Impressed by the customer support. Keep it up!

Great VPN, great service

Great VPN, awesome customer service. Always respond very quickly and very knowledgeable.

Excellent Service

Excellent Service, very reliable & fast, tech support is beyond brilliant, no messing around, no try this or try that just direct effective support. Since I started using PrivateVPN tonight was the second time I needed tech support. I was not disappointed. Five stars every time.