PrivateVPN Reviews in November 2026: User Ratings, Pros & Cons

Richard was able to help me solve my…

Richard was able to help me solve my issue instantly.

Excellent customer service

Very responsive and kind of Richard, his instruction was clear and effective. Always impressed by privatevpn's service :)

Amazing assistance, kindness, and professionalism

I had I updated my Mac OS to Big Sur and I was no longer able to turn the VPN on. I contacted the assistance and my request was immediately taken care of. It wasn't easy: we had to try several paths. But Richard@PrivateVPN and Yuri Sari @PrivateVPN were amazing and soooo kind! This service is the best. I highly recommend it.With gratitude, Serenella

Fantastic support

My computer resisted working with their main software but 3 different agents, Richard the most, exchanged dozens emails trying different things until we got it working. What a team!

Excellent Support Team!

Wonderful! The program is very user friendly, and if you have any issues the support team always responds to emails within the hour. Excellent customer service!

Richard's excellent response to my request for assistance…

Richard reponded to my request for assistance regarding my inability to connect my Private VPN despite all attempts and resources I used to do so. The response to my contact was quick. His instructions were clear and easy to follow. His response was amazing in that it was one that I could not find anywhere. I was back up and running right away. Richard followed up saying he was glad everything worked out for me. I experienced professional and caring service.May all your service staff be ...

Best VPN service out there

These guys are great - I’ve been using them for a year now and servers are so stable, I don’t even notice I’m connected to a VPN. They also have specific servers for streamed services and plenty of locations to choose from. Fair pricing too, very user friendly and customer service is exquisite - had to contact them a couple of times for minor issues and they were very fast to answer my questions and fix the problem within literally minutes. Will definitely renew my subscription

Excellent customer service!

Excellent customer service I woke up one Sunday morning and VPN would not work, I contact customer service and Biplab Das worked through my issue with diligence and patience. Also, gave tips in case the issue arises again. He definitely went above and beyond. I have been working remotely and this VPN allows me to access sites within the U.S. and the price is unbeatable.

Perfect for me

Perfect for me. I can watch my tv channels abroad without region lock.And the few times I had problems during the years I got good help.

Great help desk service!

Richard was fast, polite, and very helpful! This was the best online service I have received in years! No copy and pasting meaningless platitudes, just answers to my questions. Thanks!