PrivateVPN Reviews in November 2026: User Ratings, Pros & Cons

Support is Key

I believe you really can't fully recommend a company until something goes wrong and you need help. This is the real test and where many fall down. I had an issue signing in with my app on my computer and needed support. I contacted support via online chat and spoke to Biplab who had to pass on my issue to another team member but in the meantime gave me another option to connect while I waited, which I did. It was only a short time later my problem was rectified and I was sent an email to ...

Thanks to Ferdinand!

Date of experience: June 23, 2021

I have been used PRIVATE VPN for …

I have been used PRIVATE VPN for 3 years and most of the time was fine. I always got an immediate support on line. thanks

My experience with customer support

I got a connection problem and contacted support. I got a response in less than 5 minutes and after another 5 minutes the problem was fixed! This is called a service for which you are not ashamed! Keep it up! I recommend to everyone who needs a reliable service VPN - to use Private VPN. And one more thing: The name of the employee who helped me - Yuri Sari. Special thanks to him personally!

Very quick response from their customer…

Very quick response from their customer service and problem was resolved within quite a few minutes. One of the best customer service I have experienced.

Speedy response and resolved the problem

I had gotten a Mango mini router so that I could install Privatevpn on it to enable me access the Internet on my devices. I had struggled to configure the files but got fed up and left it since last year till now. I had a bit of extra time on my hands today 22nd June 2021 and thought I should give it another go. Although I could get Internet on my devices, it wasn't letting me get services from other countries like watch BBC news live video from the UK. I sent an email to Privatevpn about ...

Very helpful

Very helpful, and very fast solutions

Setting up PrivateVPNw days ago

I bought PrivateVPN a few days ago. However, I was unable to connect L2TP on my computer. I sent an email to customer service asking them to help me configure L2TP. Within minutes, I received a response from tech expert Manish Gehlot @PrivateVPN.He professionally and intelligibly explained to me the connection procedure, patiently and politely pointed out my mistakes. I hope that PrivateVPN will confirm the stated data on its reliability and quality, but I can already say that the customer ...

OMG. 10 stars company!

OMG.. They are super helpful and all of ther representatives are very patience and knowledgeable. They gave me above and beyond support which no one could solved. I am speechless with that wonderful service. 10 stars!!!

Quick & reliable !!

Quick & reliable !!! Thx privatevpn