9.1
Spot Score
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PrivateVPN stands out as an excellent choice for users seeking reliability, affordability, and top-tier customer support in a VPN service. The overwhelming consensus from user reviews highlights the exceptional responsiveness and professionalism of their support team. Whether dealing with technical glitches, resolving connection problems, or navigating ...Read more
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Showing 1741-1750 out of 2868
FG
Flavio Gnecchi
02/20/22
Guys that work in Private VPN Support…
Guys that work in Private VPN Support are very dedicated and willing to help customers. They answer very quickly to every request. I'm really satisfied
J
Joseph
02/20/22
The folks at PrivateVPN made my day ...
Once again the folks at PrivateVPN made my day with a 48 hour solution turnaround time. There are many VPN apps on the market, but I treasure more Customer Service. Their effort and solution deserve my 5-star!
M
Martin
02/19/22
Quick help
Quick help (a reply on my email within an hour on a Saturday), when I couldn't get Netflix to work. The answer sorted the problem. Works nicely.
TB
Torbjörn Bövik
02/19/22
Fast and reliable customer support
Fast and reliable customer support. Recommended +++++
KS
Kevin Spires
02/14/22
I had an issue with connecting
I had an issue with connecting. Sent an email in to ask advice and had a reply back with 2 hours. After following instructions sent through all now working great.
SM
Stan M
02/13/22
Problems solved in 5 minutes!
After a few abortive emails which kept going to my spam folder and could not be downloaded, I used Live Chat on their website and my problems were solved in 5 minutes by the excellent Ferdinand. I had been getting error messages saying components were missing so I was instructed to uninstall Private VPN and reinstall from a link Ferdinand provided. Very easy to do and all is now working fine! Considering I live in Thailand and it was about 8.30 am and we are 7 hours ahead of Europe, this ...
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MN
Maxim Novikov
02/12/22
Everything went well
Date of experience: February 13, 2022
A
Arman
02/11/22
Always great customer service
Always great customer service. Whenever I needed help with the app or software, there is always somebody online to help me right away. Yesterday within 10 min, the issue was resolved. Great service ❤️☺️
EG
E GP
02/10/22
Considering the Time Zone difference
Considering the Time Zone difference, the response to my query was extremely fast and totally satisfactory. it took around 20 minutes from first contact to resolve the problem. My thanks to the support Team
J
Jacqueline
02/09/22
Private VPN is extremely efficient and…
Private VPN is extremely efficient and have been very helpful replying to my many questions within a few minutes, would recommend them.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
