What kind of support does POSist offer during setup?

Founder

Depends on your plan, but POSist generally offers substantial support during the setup and training phases. Transitioning to a new point-of-sale system can be daunting, especially in the restaurant business where operations need to remain smooth. Recognizing this, POSist provides onboarding assistance to help minimize disruptions. When you choose POSist, you typically receive access to a dedicated implementation team that guides you through the setup process. This includes configuring the system to meet your specific operational needs, such as menu setup, employee management, and inventory configuration. The training phase is crucial, as POSist aims to ensure that your staff is comfortable and proficient in using the new system before it goes live. They often offer various training sessions tailored for different roles within your restaurant, from management to floor staff. Additionally, POSist usually provides resources such as user manuals, video tutorials, and a knowledge base that you can access anytime. If issues arise after the system is operational, POSist generally extends support through various channels, including phone, email, and chat, ensuring that you have ongoing assistance as needed. This level of support fits restaurants that might be switching from a very different system or are new to technology in general. However, if you’re a more tech-savvy operation or are familiar with POS systems, you might find the support options somewhat extensive for your needs. As a practical tip, clarify the specific support offerings during your discussion with POSist before committing. It’s worth ensuring that their support aligns with your expectations and that you feel comfortable with the resources available for your transition.