Podium Reviews in May 2025: User Ratings, Pros & Cons

Easy contact and Review System

What do you like best? The way i can easily go thru my contact and sort and send responses. What do you dislike? I dont like when i close a message i have to go look for it. gray area or a line thru it would be great What problems are you solving with the product? What benefits have you realized? Immediate contact when someone inquires on our website. More sales come thru our system and we can respond at anytime day or night

Helpful Business Tool

What do you like best? Instantaneous business impact. Many more leads from our website, with a much more direct channel of communication with patients as opposed to traditional email forms. Many helpful tools (webchat, leads, review solicitation in one easy link, internal feedback, payments, etc) What do you dislike? Nothing! It offers lots of great business tools in one convenient spot. A little pricy compared to competitors, but we feel the value is worth it at this time. ...

Podium ends "telephone tag" with customers

What do you like best? When we text customers using Podium, we get almost immediate responses back. So many people filter their phone calls that most of phone calls to customers go to their voicemail and then we wait hours or days for replies. Using Podium to text customers generally gets us a reply within minutes. What do you dislike? Not so much a dislike as something on the learning curve. Our POS system initially generated a text to the customers as soon as a transaction was ...

Organized and well thought out site to monitor and generate ratings/review.

What do you like best? What I like most about Podium is that you can choose specific templates for the text/email that gets sent to the customer. You can also monitor the conversation and send a follow up reminder text/email with a different template. This allows for easy tracking and ensuring you are taking advantage of all angles of the sales process. What do you dislike? I dislike how sometimes I get a flood of notifications of old NEGATIVE reviews (2+ years old) in the ...

Great tool!

What do you like best? Podium has made getting Google reviews a breeze! It is such an amazing tool. What do you dislike? There is nothing I an think of that I do not like. What problems are you solving with the product? What benefits have you realized? Podium has not only helped us with our online presence via reviews, but has also assisted in keeping us in close contact with our patients.

Great way to communicate with customers

What do you like best? Podium has given us the ability to text customers on their order status, keep in touch, and to effortlessly process payments. Podium is constantly improving their services and offerings. What do you dislike? The cost feels more expensive than it needs to be. Recommendations to others considering the product: Stop using your cell phone and enjoy the benefits of Podium What problems are you solving with the product? What benefits have you ...

Easy

What do you like best? Easy to get feedback from customers either positive or negative What do you dislike? That you can’t send a link twice when you service the same customer twice within a short period of time Recommendations to others considering the product: Send the link to all numbers and emails listed and follow up by using the invitation reminder What problems are you solving with the product? What benefits have you realized? Able to have group ...

Great utility for small businesses

What do you like best? Podium helps us solicit Google reviews from customers which boosts our rating on Google Maps. This is beneficial because most reviews can be from bad customers unless good customers are incentivized or given an easy way to leave a review after purchasing the product. It's also useful for contacting and keeping in touch with customers. We remind customers about their appointments, let them know when their vehicle is ready to be picked up, and send out coupons to ...

BEST THING WE HAVE IMPLENTED IN 2020!!

What do you like best? CUSTOMER INQUIRIES THAT GET INSTANT RESPONSES TO CUSTOMERS WITH OUT ANY CALL IN TIME HAS MADE OUR CUSTOMER SERVICE RATINGS GO SKY HIGH BECAUSE WE ARE ABLE TO REACH OUT TO MORE CUSTOMERS AT ONE TIME. IT ALSO GIVES US REVIEWS OF OUR EMPLOYEES OUT IN THE FIELD SO WE CAN GIVE THEM THE PAT ON THE BACK THEY DESERVE FOR EXCELLENT FEEDBACK. What do you dislike? I HAVE NOT FOUND ANYTHING TO DISLIKE AT THIS POINT. Recommendations to others considering the ...

Smooth and Quick

What do you like best? I like how seamless it is to stay in touch with my constituents. I can stay at my desk and interact with people the way they want to be reached, through text. What do you dislike? I am still figuring out the template feature and how to best utilize it. Recommendations to others considering the product: Start using it and figure it out as you go. I did not go through a training but can use pretty much all features after just testing out new ...