Podium Reviews in May 2025: User Ratings, Pros & Cons

Awesome Tool Customer Interaction

What do you like best? Podium has totally changed the way we communicate with our customers. As a result, our online reviews have skyrocketed. I like that everything is now centralized. What do you dislike? I would like for there to be a way to cut some of the unnecessary reporting out of our profile. Sometimes it's hard to keep everything organized. For that reason, I'd like for there to be an option for us to be able to remove some of the tabs that we use less frequently. ...

Awesome, user friendly program that streamlines communication for all

What do you like best? Gain reviews. Super user friendly & easy to manage. Easy to engage residents of all ages as well. Podium does the hard work for us. Love the templates & manageable internal features like assigning the convo & etc. Also allows for all user to interact flawlessly & find messages quickly. Last but not least assigning the convos allows for us to track who is not responding quickly & get with them. What do you dislike? We engaged this program to attract ...

Podium has transformed the manner in which we communicate with our patients/customers

What do you like best? Podium use is easy and intuitive. They listen to their customers and are constantly looking at ways to enhance their platform What do you dislike? I like everything that Podium offers. No concerns Recommendations to others considering the product: Get started with the review requests first then rollout chat, payments etc What problems are you solving with the product? What benefits have you realized? Consistent communication with our ...

Podium is quick, easy and worth the investment

What do you like best? I appreciate the templates and links that make it easy for customers to click and leave a review. If our customers haven't responded to the first message then there are reminder templates and also thank you templates if they do respond. This has helped our company to grow from 2.7 stars to 3.5 in a few months. It also makes it easy to see where we stand compared to our competitors. What do you dislike? It can be frustrating when our customers just respond ...

My Great Experience With Podium

What do you like best? My favorite part is the payment/invoice request. Makes it very quick and easy to make transactions with my customers What do you dislike? There is really nothing that I dislike about Podium Recommendations to others considering the product: Being apart of an online entity, I have used a few different ''chat systems''. Podium is by far the easiest to operate and most efficient way to communicate with my customers What problems are you solving ...

Podium Delivers the Tools You Need, With Support You Can Count On

What do you like best? Podium is constantly rolling out new tools and features that help me with reputation management, reviews, webchat, and more across 30+ locations in 3 states. If there is a tool or a report I need but don't have, I know that I can reach out to their team and can get that conversation started the same day. Their product is solid, but their incredible team is what I love so much. In addition to having our own customer support reps, the built-in support chat inside ...

easy to use and keeps getting better

What do you like best? The backend tool is easy for my team to use and the frontend is easy for my customers to use. Win win! What do you dislike? My CRM program was not as compatible with Podium as I would like. That was not even Podium's fault What problems are you solving with the product? What benefits have you realized? With Podium my internet team is able to engage customers right when the customers want to business with us. Not days later on a tradition internet ...

Maximizing My Online Reputation

What do you like best? Excellent tool that is automated for my benefit. Reviews are vital to my growth and Podium does a great job for me! What do you dislike? Would have liked this valuable tool sooner in my career... Recommendations to others considering the product: Best available product for Reviews and Reputation Management What problems are you solving with the product? What benefits have you realized? Ability to reach out to all customers, and frees up my ...

I would highly recommend Podium to everyone!

What do you like best? The best part about podium is the webchat and payment features. We signed on for help with our reviews which went very well and now we are communicating with our customers through text more often and creating really great experiences for them. What do you dislike? Podium is a little more expensive than some of the other services but I think its functionality and support more than make-up for the extra price. If there is a feature you want just let them ...

An Incredible Tool When Properly

What do you like best? Prompting customer reviews is a wonderful resource, but the ability to put your customers in immediate communication with your team, be they sales or service, is not just beneficial, but essential. Podium provides a solution that is just as easy to use for employees as it is for customers. What do you dislike? The only thing limiting the value of Podium will be the way you choose to make use of it. Implement it effectively, and you will reap the benefits, ...