Podium Reviews in June 2026: User Ratings, Pros & Cons

Podium has been great for our company!

What do you like best? Our reviews have grown immensely and they are a wonderful team to work with. What do you dislike? I do not like that we have to have 2 separate phone numbers for our 2 locations. It would be nice if we could have everything under one number. What problems are you solving with the product? What benefits have you realized? Communicating with our customers has been so much easier! They love that we text too.

Podium review

What do you like best? How easy it makes contacting PNC through out the day What do you dislike? I believe there should be mandatory boxes Recommendations to others considering the product: Use it to its fullest advantage. What problems are you solving with the product? What benefits have you realized? Task follow-ups and sending accessible EA's

BEST THING WE HAVE IMPLENTED IN 2020!!

What do you like best? CUSTOMER INQUIRIES THAT GET INSTANT RESPONSES TO CUSTOMERS WITH OUT ANY CALL IN TIME HAS MADE OUR CUSTOMER SERVICE RATINGS GO SKY HIGH BECAUSE WE ARE ABLE TO REACH OUT TO MORE CUSTOMERS AT ONE TIME. IT ALSO GIVES US REVIEWS OF OUR EMPLOYEES OUT IN THE FIELD SO WE CAN GIVE THEM THE PAT ON THE BACK THEY DESERVE FOR EXCELLENT FEEDBACK. What do you dislike? I HAVE NOT FOUND ANYTHING TO DISLIKE AT THIS POINT. Recommendations to others considering the ...

Smooth and Quick

What do you like best? I like how seamless it is to stay in touch with my constituents. I can stay at my desk and interact with people the way they want to be reached, through text. What do you dislike? I am still figuring out the template feature and how to best utilize it. Recommendations to others considering the product: Start using it and figure it out as you go. I did not go through a training but can use pretty much all features after just testing out new ...

Satisfied user for several years.

What do you like best? It allows us to solicit reviews and respond to them in one place which is very convenient. What do you dislike? It seems like they are trying to invent more add on pieces rather than focusing on their core product. What problems are you solving with the product? What benefits have you realized? Being able to source more and positive reviews than without it. The biggest benefit is the convenience of having one centralized platform for all review ...

Great utility for small businesses

What do you like best? Podium helps us solicit Google reviews from customers which boosts our rating on Google Maps. This is beneficial because most reviews can be from bad customers unless good customers are incentivized or given an easy way to leave a review after purchasing the product. It's also useful for contacting and keeping in touch with customers. We remind customers about their appointments, let them know when their vehicle is ready to be picked up, and send out coupons to ...

Great and easy to use

What do you like best? How easy it makes it for my customers to leave a review What do you dislike? There is nothing I dislike about podium or change Recommendations to others considering the product: Get it, it’s amazing What problems are you solving with the product? What benefits have you realized? The benefits I have realized is it is so easy to operate

The Best Way to Simplify My Reach

What do you like best? I can personalize and send my review invitations easily. As soon as my clients submit reviews, I can read them across all the different platforms and engage with them. For people who send anonymous reviews, I can check with Google to see what other reviews they have written to make sure they have not mistakenly stated they visited us when they have not. I can also converse with clients to set up appointments and answer questions. This is my favorite platform. Sign ...

Very easy to use and has help me work faster

What do you like best? A lot of clients find it easier to respond than emails What do you dislike? When someone reaches out to the same client it can get confusing as it within the same conversation Recommendations to others considering the product: Its great to have and very helpful! What problems are you solving with the product? What benefits have you realized? Response time from clients is much quicker

GREAT for New Businesses!

What do you like best? The Podium platform is truly awesome for businesses getting on their feet or wanting to boost their online reputation. The review generation aspect is simple & effective. As for the webchat, it's also a great feature to engage with customers. It's easy to install on your website & takes the lead in webchat as it's based off of text messaging with your customers. In the world we live in today, it's hard to keep a conversation going via the web when you have to jump ...