Podium Reviews in May 2025: User Ratings, Pros & Cons

User Friendly & Easy to Navigate

What do you like best? Podium has created an easy to use interface to communicate with customers. A lot of my customer thought it was so user friendly they were choosing to communicate with me via the app versus texting or calling me directly. What do you dislike? Truthfully I don’t feel I really disliked anything. The application works exactly as expected and as long as the customer is comfortable using social media to post their review everything was a breeze. ...

Podium review

What do you like best? How easy it makes contacting PNC through out the day What do you dislike? I believe there should be mandatory boxes Recommendations to others considering the product: Use it to its fullest advantage. What problems are you solving with the product? What benefits have you realized? Task follow-ups and sending accessible EA's

Efficient Reputation Management

What do you like best? The most helpful thing about podium is we can respond to all reviews for 23 locations in one convenient place. What do you dislike? I wish that we could set all auto responses in both English and Spanish. The system can’t detect language and have multiple after hour responses. Recommendations to others considering the product: Podium has allowed us to take control of our reputation online. We’re much more proactive, rather than reactive. What ...

Google review invites and other customer contact all in one, easy to use app!

What do you like best? Podium makes obtaining Google reviews far easier and keeps the number of emails and phone calls to a minimum. Texting is generally more convenient for our customers. We have a record of each previous conversation and the customers' contact information all in one place. What do you dislike? I cannot search through my conversations by keyword. I can only find someone with their name or method of contact (phone # or email). Sometimes, I would like to use the ...

Get Podium as quickly as possible!

What do you like best? Podium was so important during our COVID shut down and it continues to be an important part of our business every day. More and more people are communicating with us virtually because they have more ways to reach us. Facebook Messenger, Web Chats and texts all come in to one place now, making it so much easier and faster to respond. Custom design sales are easier now because we can send the renders, videos and down payment requests via Podium. The customer doesn't ...

A Must Have For Customer Engagement

What do you like best? Podium allows us to connect directly with our customers via text messages. We solicit online reviews and feel that we are getting quality feedback. The most powerful tool is the direct engagement. As an partner in a company with 40 automotive locations, I can personally connect directly on my smartphone with a concerned customer, in another State, in real time. Many customers have expressed that they are impressed to be connected a live person so quickly. ...

Simplicity And functionality

What do you like best? Podium is that you use application I’ve ever had to use. Getting in touch with customers and being able to communicate with them in a timely manner in a very professional way. Biano send review links so we can get our Google reviews and Facebook reviews is so simplistic that I suggest and recommend this to anybody and everybody. What do you dislike? Sometimes not be able to get the notifications in a timely manner but otherwise it’s pretty good all the way ...

Reviews made simple

What do you like best? Podium makes obtaining reviews an easy task for both my staff and my patients. I love that we can have our own customized review invite and send to our patients with a click of a button. Podium makes providing a review very simple where patients of older age do not seem to have difficulty. We also use podium to confirm appointments via text (for patients who have opted in). Our front office loves this as it saves a significant amount of time each day. I don't ...

Awesome service for building good reviews and tracking the progress

What do you like best? Being able to respond and customize review invitation. Only leaves the perfect reviews to be viewable What do you dislike? Not being able to re score from the application. Would be better if you could resend a review Recommendations to others considering the product: Defently worth a try as it can only benefit business. It allows both owner and bottom guys to have access throughout the process What problems are you solving with the product? ...

Great way to communicate with customers

What do you like best? My favorite thing about Podium is how easy it is to communicate with our customers! We can send messages via text or we can send emails as well and it is all on one platform. I also like that we can send a template to our customers that have purchased from us asking for them to leave us reviews! With the click of one button! It takes a much longer time to call customers over the phone, but being able to use podium and texting cuts that time down in half! It also ...