Podium Reviews in July 2025: User Ratings, Pros & Cons

Podium brings in new customers

What do you like best? I like being able to help customers when they need it. being able to ask for a review, and get customer opinion of our products. What do you dislike? I haven't found a problem with podium, we are able to help customers right away. Recommendations to others considering the product: podium is a good way to help your customers in real time. What problems are you solving with the product? What benefits have you realized? Helping customers right ...

Necessary for the times

What do you like best? Although texting is not our dealership personnels preferred way to contact our guests it is something that is expected and necessary to be able to reach all of our guests. Many of our guests like to conduct business this way and Podium is a great way to accomplish it. What do you dislike? I do not have anything I would change or fix with Podium. Everything works fluidly, efficiently, and as easy as you can imagine. What problems are you solving with the ...

Has increased our feedback more than 100%

What do you like best? Our customers can give us feedback easily via links, we can text email and communicate to increase visibility online better than ever! What do you dislike? Cannot link with yelp, or some other online platforms Recommendations to others considering the product: Great tool for feedback and boosting reviews! What problems are you solving with the product? What benefits have you realized? Customer feedback and problem-solving are the best! Texting ...

Excellent tool for you and your customers

What do you like best? The increased reviews we've received from Podium links, customers can answer quickly and easily. Our reviews and easily doubled since we started with Podium. What do you dislike? Not sure I have any, all of the tools with in Podium are very user friendly and work without trouble. What problems are you solving with the product? What benefits have you realized? Easily communicate with customer through Podiums texting service. Always thought texting would ...

Great product, changed the way we outreach!

What do you like best? It’s is very user friendly and allows us to reach out to customer in a safe and efficient way. Has also helped us boost our reviews! Pre-writing templates made specific outreach fast and simple for our entire staff to use. It also made online live chat a breeze What do you dislike? I wish you didn’t see your entire teams messages in your screen. Only administrators should see everyone’s. This would make employees engagement very simple. Recommendations to ...

Great experience so far

What do you like best? I love that all my stores leads are filtered into one bucket. It makes it easy for me to oversee what my internet agents are saying to who. Also i love the ability to transfer conversations to other people while the customer doesn’t know. What do you dislike? I don’t like that i can’t respond to dealer rater reviews within podium. I also don’t like how automated texting hasn’t come out. Lastly, i don’t like that there is not automated templates and responding ...

Podium has helped my business!

What do you like best? I love that it gives me direct updates right to my phone and enables an immediate connection with my potential customer What do you dislike? There is nothing to dislike! Podium is great! What problems are you solving with the product? What benefits have you realized? Through email you never know if a customer has opened your response. Podium is like texting and you're in direct contact!

Podium is great & easy to use!

What do you like best? Being able to communicate with customers & not use a cell phone. What do you dislike? Having to close you chats at the end, I wish they did this automatically. What problems are you solving with the product? What benefits have you realized? Communication & how easy it is for the customer to contact you.

Quick and simple

What do you like best? I like how easy Podium is for clients to use. Oftentimes clients will just have a quick question about stock availability or pricing and Podium gives them an easy way to contact us. What do you dislike? I wish that there was an email prompt every 24 hours for an unanswered, still open podium request. Sometimes people miss the podiums they are assigned and they go unanswered. What problems are you solving with the product? What benefits have you realized? ...

We use Podium to communicate with customers.

What do you like best? Its fast and easy and allows us to send pictures. What do you dislike? Does not have group texting. Would be an asset for us. Recommendations to others considering the product: Absolutely an asset, especially for staying in touch with customers. What problems are you solving with the product? What benefits have you realized? Response time is faster and easier.