Podium Reviews in June 2026: User Ratings, Pros & Cons

Excellent addition to our company!

What do you like best? The most helpful part of podium is the reviews we have coming in for our company. It is user friendly. Also, the ability to text our customers to schedule when they can't answer the phone has been a tremendous help! What do you dislike? I have no complaints or dislike so far using Podium. Recommendations to others considering the product: Highly recommend anyone considering using Podium to get on board. It's a huge asset. What problems are you ...

easy and effortless

What do you like best? I like how easy it is to be able to compose and send to a consumers What do you dislike? I dont like that on the mobile it freezes What problems are you solving with the product? What benefits have you realized? It is easier to keep the customer in contact with what is going on at the shop

Great way for instant communication

What do you like best? Its super easy to add contacts and message them. Being able to have an instant response in this day and age when no one wants to pick up the phone is absolutely wonderful. What do you dislike? Not having authorization to open any preexisting message, and having to wait for someone to unlock the messages. However I do understand why it is that way, makes sense. What problems are you solving with the product? What benefits have you realized? No real ...

We use Podium to communicate with customers.

What do you like best? Its fast and easy and allows us to send pictures. What do you dislike? Does not have group texting. Would be an asset for us. Recommendations to others considering the product: Absolutely an asset, especially for staying in touch with customers. What problems are you solving with the product? What benefits have you realized? Response time is faster and easier.

Podium is great & easy to use!

What do you like best? Being able to communicate with customers & not use a cell phone. What do you dislike? Having to close you chats at the end, I wish they did this automatically. What problems are you solving with the product? What benefits have you realized? Communication & how easy it is for the customer to contact you.

Podium has helped my business!

What do you like best? I love that it gives me direct updates right to my phone and enables an immediate connection with my potential customer What do you dislike? There is nothing to dislike! Podium is great! What problems are you solving with the product? What benefits have you realized? Through email you never know if a customer has opened your response. Podium is like texting and you're in direct contact!

Great experience so far

What do you like best? I love that all my stores leads are filtered into one bucket. It makes it easy for me to oversee what my internet agents are saying to who. Also i love the ability to transfer conversations to other people while the customer doesn’t know. What do you dislike? I don’t like that i can’t respond to dealer rater reviews within podium. I also don’t like how automated texting hasn’t come out. Lastly, i don’t like that there is not automated templates and responding ...

Great product, changed the way we outreach!

What do you like best? It’s is very user friendly and allows us to reach out to customer in a safe and efficient way. Has also helped us boost our reviews! Pre-writing templates made specific outreach fast and simple for our entire staff to use. It also made online live chat a breeze What do you dislike? I wish you didn’t see your entire teams messages in your screen. Only administrators should see everyone’s. This would make employees engagement very simple. Recommendations to ...

Excellent tool for you and your customers

What do you like best? The increased reviews we've received from Podium links, customers can answer quickly and easily. Our reviews and easily doubled since we started with Podium. What do you dislike? Not sure I have any, all of the tools with in Podium are very user friendly and work without trouble. What problems are you solving with the product? What benefits have you realized? Easily communicate with customer through Podiums texting service. Always thought texting would ...

Easy connections!

What do you like best? I love the ease it gives for customers to connect with us with a text and our replies back to make that quick resolution! What do you dislike? I haven't really found anything that I dislike about PODIUM itself. The only drawback I've seen is for customers to actually leave a review for our company, they must have an account that they log into to with GOOGLE or another platform Recommendations to others considering the product: I love the ease that ...