Podium Reviews in May 2025: User Ratings, Pros & Cons

Huge improvement in our customer services

PROS & CONS What are the best aspects of this product? Podium increases engagement with our customers and it allows us to respond to their concerns easily and promptly. It's super easy to use for us and our customers. I love that it continuously keeps improving! What aspects are problematic or could work better? I love everything about Podium. I would highly recommend it. What specific problems in your company were solved by this product? Real-time engagement (without calling) ...

Fast and easy

What do you like best? Podium is a great app which makes communication easy and simple. What do you dislike? I can’t find anything I dislike about podium. What problems are you solving with the product? What benefits have you realized? Communication between workers and office. Whenever a problem comes up, Podium makes it easy to communicate between to our office people so we can solve problems fast.

Helpful to our Business

What do you like best? Podium makes it really easy for us to reach our customers via text. Our response value is so much quicker with Podium than with a normal email. What do you dislike? Nothing! We love Podium and would recommend it to everyone! Recommendations to others considering the product: Podium is a must have for anyone wanting to reach their customers in a meaningful way. We have gotten so many more responses using this system than with traditional means such ...

Podium Review

What do you like best? It makes it easier to communicate with clients and leaves a streamline process for clients to leave you reviews. What do you dislike? It's a little expensive for what it is but overall I think it's worth it. What problems are you solving with the product? What benefits have you realized? Communication with clients and getting reviews from clients easier.

Podium has been great for some things.

What do you like best? Podium does really well with sending secure payments via text. What do you dislike? I do not like its "webchat" functionality. It is very primitive and not customizable at all. Other products that are cheaper offer much more capability when it comes to web chat and chatbots. Recommendations to others considering the product: Podium works well for some things such as taking payments via text and soliciting/managing online reviews. But they still ...

The best and easiest way to collect all customer correspondences into one place.

What do you like best? Being a small business and with there being so many ways for a customer to communicate to you if collects them all into one space for quick responses. What do you dislike? I would suggest a way to flag or sort into folders all the conversations incase it’s needed to reference back even after a closed conversation. Dealing with dates far out in advance that would be nice. Recommendations to others considering the product: If you deal with customers ...

Better communication with customers!

PROS & CONS What are the best aspects of this product? Podium made it easier for us to communicate with our customers. It's convenient for us, it's convenient for them. We could communicate with them through text and emails, unlike before when voice calls were our only option. We can now easily tap them to give us reviews. We also use this platform to keep track of our customers. It also allows us to send automated messages when we're not available. It also has a mobile app that allows ...

Podium has been great for our company!

What do you like best? Our reviews have grown immensely and they are a wonderful team to work with. What do you dislike? I do not like that we have to have 2 separate phone numbers for our 2 locations. It would be nice if we could have everything under one number. What problems are you solving with the product? What benefits have you realized? Communicating with our customers has been so much easier! They love that we text too.

the set-up is very easy to use,

What do you like best? the platform is simple and efficient,it i easy to build custom templates What do you dislike? i like better the previous version for the lead and contacts compared to the new one What problems are you solving with the product? What benefits have you realized? it not to solve probles we use podium but to generate lead and a faster response to our customer base

Podium has given us the simplest solution for online customer interaction and Review Platforms!

What do you like best? Simplicity of the system & Convinient APP! What do you dislike? Nothing that I can think of right now! system keeps adding features! What problems are you solving with the product? What benefits have you realized? Platform for Customer reviews, and portal for Chats and Online conversations with clients!