Podium Reviews in May 2025: User Ratings, Pros & Cons

Very user friendly and practical.

What do you like best? It is so easy to input the customers information to send a review invite and is very convenient for customers. What do you dislike? I haven't came across anything that I personally dislike about Podium. Recommendations to others considering the product: Expect to be very pleased with the ease of use. What problems are you solving with the product? What benefits have you realized? I get great feedback from my customers which let me know what ...

Podium has been an amazing way for us to reach customers through text!

What do you like best? Its easily accessible through Computers and Phones What do you dislike? Nothing, It has been a very helpful tool Recommendations to others considering the product: None that I can think of at the moment What problems are you solving with the product? What benefits have you realized? It allows me to reach out to my customers quick and easy and allows my customers an easy way to fill out our reviews.

Podium has been a great tool and has made communicating with our clients much faster and easier.

What do you like best? Sending Reviews by Text Message to our customers. What do you dislike? Unable to see text messages on Podium using an email. Recommendations to others considering the product: None at this time What problems are you solving with the product? What benefits have you realized? By using Podium we are communicating with our customers faster

Love it!

What do you like best? I love the fact that it's a quick way to get in touch with out technicians. The team chat is great! What do you dislike? The only thing I dislike is how it doesn't send our technicians a notification on their phone if we message them. What problems are you solving with the product? What benefits have you realized? It's a quick way to get in touch with out technicians if a phone call doesn't work.

Great for gathering reviews and communicating with customers.

What do you like best? Easiest way for our team members to secure reviews from customers. Ease of use and customer interaction is simple! Live chat on our site has been our newest addition and very successful and useful with customers. Multiple locations on a simple platform. What do you dislike? Often it doesn't auto refresh on desktop. Can be frustrating to see new msgs from customers at times. Having multiple locations and redirecting reviews to different sources to help ...

Increased Sales plus Easy Portal for Customer Reviews

What do you like best? A couple of attributes that make podium a great tool to have at my disposal the immediate back-and-forth conversation capability that makes it very easy to get information to and from the customer and the ease of use of the platform across mediums (PC, mobile etc.) . I also love that Podium get me where I am. My work computer, my mobile phone, at home... I can get to my customers that much faster because I am alerted instantly that things are happening. What do ...

Not a good fit for a construction company

What do you like best? The web chat works well to get information from your leads, but like there are some people that don't want to leave the email address, there are people that don't want to leave the phone number. Podium requires the person to leave his/her phone number. What do you dislike? The cost of the app is really high. I realized we were spending almost the same on Podium than on 10 CRM users. Also we never got to use the "reviews" module that asks customers to leave a ...

Very good service

What do you like best? Lots of excellent leads. Easy to communicate with customers What do you dislike? Not much to dislike. Podium has been great for us Recommendations to others considering the product: It helps What problems are you solving with the product? What benefits have you realized? Resolves problems quickly

Communication and Honest Customer Feedback to improve Customer experience.

What do you like best? I love the ability to stay in contact via messaging with my smart phone thru the PODIUM app. Makes it extremely convenient for me when I’m not at work, but still have the ability to give my customers the help they need when they need it. What do you dislike? Always having to put my name in the review request. Should be able to personalize the request without having to type your name in. I believe it makes it more personable to the customer. ...

Excellent Online Review Management Platform

What do you like best? Podium makes it easy to control your online review, NPS score, and manage your web chats all in one place. What do you dislike? Wish they would purchase Yext or a similar platform and offer online local citation help Recommendations to others considering the product: Podium is an excellent platform to manage your online reviews, NPS score, and web chats all in one spot What problems are you solving with the product? What benefits have you ...