Podium Reviews in May 2025: User Ratings, Pros & Cons

I love using podium. It really helps our business coomuciate with our clients.

What do you like best? I love how user friendly it is. Its easy to teach to my staff so that they can communicate better with clients. What do you dislike? There isn't anything that I dislike about podium at present. Recommendations to others considering the product: Teach all employees how to use it What problems are you solving with the product? What benefits have you realized? Our clients are able to easily leave a review for us good or bad. It helps with the ...

Getting reviews from clients who normally don’t do reviews.

What do you like best? Once podium was set up at our company we didn’t really have to do much to maintain its use to benefit from it. Simplicity, ease of mind. What do you dislike? Sometimes we would receive phone calls from clients who thought we or our programs like podium we’re using their information. Recommendations to others considering the product: Give it a shot, it will not hurt. What problems are you solving with the product? What benefits have you realized? ...

Easy and effective

What do you like best? It is an easy way to get reviews. A task we needed to get better at. What do you dislike? I have yet to experience something I would consider a downside. If I were to add something, maybe a larger variety of available sites for reviews? Recommendations to others considering the product: If you are looking to increase your online presence, reviews are a big part. Get your team on board, train them and have them start right away. This tool made a big ...

very easy to use and great way to communicate with prospect/clients other than email or phone.

What do you like best? That I can text a client and easily send a review link in multiple forms What do you dislike? That maybe it wont let me send multiple reviews to a client that just has not responded to the first request. Recommendations to others considering the product: maybe a reminder to clients we have sent a review to and they have not filled it out yet What problems are you solving with the product? What benefits have you realized? Its anther form of ...

Great product overall.

What do you like best? The texting feature is excellent and we use it almost daily. What do you dislike? I think the monthly charge is a bit high. What problems are you solving with the product? What benefits have you realized? We're able to stay in touch better with customers with Podium.

Great for easy communication

What do you like best? It is an easy way to get quick answers to customers. The ease of having the internet accessible while talk to them and not having to constantly put them on hold to look up something. What do you dislike? I still do not understand how to get a tag in a review when it comes straight from the customer. Other than that everything is great. Recommendations to others considering the product: This is a great platform for communicating with customers quickly. ...

Quick and easy to use -

What do you like best? helps to push our clients to make google reviews What do you dislike? I can't think of anything I dislike about it What problems are you solving with the product? What benefits have you realized? podium does indeed help us get more google reviews, quicker and easier

My thoughts of Podium

What do you like best? I like the fact that I can direct my clients to a link where they can fill out a customer experience review. What do you dislike? I don’t like the fact that there are sometimes so many glitches that I cannot use Podium properly or I do not get notifications on time. What problems are you solving with the product? What benefits have you realized? Glitches. Review link and I don’t have to share my personal number with clients.

Podium IS Very Easy To Use

What do you like best? i Like That We Can Stay in Contact With Our Customers Any Time Day Or Night. What do you dislike? There Is Nothing that I Dislike About This App Recommendations to others considering the product: take You Time Reading Others Messages, Also If you Might Be To Busy To Respond To A Customer One Of THe Other Employee Are Able To Message Them And That Helps The Business HAve A Better Success Rate.... What problems are you solving with the product? What ...

Online reviews are a must have in today's market

What do you like best? The ease of access for a customer to leave a review on Google or FB in incredible. The platform is simple to use and very effective if the RSA utilizes a script with the customer correctly, and makes sure the customer receives the text or email invite while still in the store. The manual invite option makes this easy to achieve. What do you dislike? If not using the manual invite feature, the automated invites cane be delayed and may not reach the customer ...