Podium Reviews in May 2025: User Ratings, Pros & Cons

Great dashboard!!!

What do you like best? It is super user-friendly. It is easy to generate whatever reports are needed. What do you dislike? Some of our customers do not understand the process they are being put through. Recommendations to others considering the product: If you're looking to boost your review count, this is a great company to partner with! What problems are you solving with the product? What benefits have you realized? Way more Google reviews coming in than before. ...

Vastly Improved Our Ratings

What do you like best? Podium's software is easy to use and their support team is top-notch. The technology and support seamlessly integrate with our team and internal technologies. What do you dislike? There isn't much to dislike. Whenever there is a feature we would like to see added or an improvement on user experience, their support team listens to our feedback and often have something already in development to launch. It's rare to see such a quick turnaround on innovation. ...

Great tool to get more customers to review your business and communicate with them!

What do you like best? Most customers only take the time to write a review when something goes wrong. This platform makes it easy for your customers to write reviews on your business. Reviews on platforms like Google, Facebook & Yelp have tripled. Also being able to communicate through text opens communication with customers. What do you dislike? Create a more user friendly text option. Separate the option out on the platform. What problems are you solving with the product? ...

Awesome Feature for a business

What do you like best? All the features being available on one platform. What do you dislike? i like all the features, just hate when it doesn't sync for days What problems are you solving with the product? What benefits have you realized? Texting patients that never answer their phone; viewing all the reviews on one platform.

Podium Reviews

What do you like best? Podium gives live reviews and always updates you. What do you dislike? They have too many emails that come through daily. What problems are you solving with the product? What benefits have you realized? Podium has helped with increased patient reviews.

Great way to communicate with customers

What do you like best? I like how you can talk to customers in real time. Customers really seemed to like how quickly we can respond to their specific questions.I like how you can talk to customers in real time. Customers really seemed to like how quickly we can respond to their specific questions.I like how you can talk to customers in real time. Customers really seemed to like how quickly we can respond to their specific questionsI like how you can talk to customers in real time. ...

Solid platform to improve your reputation

What do you like best? Podium makes it easy to recommend to my clients because of their excellent review generation/reputation platform. Other features such as webchat have also allowed clients to improve their conversion rates and improve customer service. What do you dislike? That someone doesn't do it for you! Honestly though, Podium is a great DIY solution, and I'd recommend to business owners looking to improve without breaking the bank. What problems are you solving with ...

An Easy and Convenient Way To Chat

What do you like best? Before using Podium, I would use Car Code. Compared to Car Code, Podium is cleaner, simpler, and more advanced. I also like it shows when the customer is typing, and customers can submit their phone numbers or other info so we can export it into our system that we use to store customers. What do you dislike? If customers are chatting through Facebook, the conversation will be taken over by a rep and we have to kind of intervene and say "Hi, I'm from the ...

It's an amazing tool that you can use to help spread a positive word about your company.

PROS & CONS What are the best aspects of this product? I feel confident using and recommending this platform to our clients because of its accessibility and ease of use. Any of their customers can make a full review of their experience in just a few clicks. It also comes with messaging and reporting features that make it easier to monitor overall business performance and focus more on customer satisfaction. What aspects are problematic or could work better? There is nothing to ...

Chatting using this platform is very convenient for everyone.

PROS & CONS What are the best aspects of this product? I have been using another platform for my customer reviews before. However, since I discovered the ease of using Podium, I never went back to my old brand. This particular platform does a great job of encouraging our clients to communicate with us quickly and straightforwardly. Also, we use this app to store their information to get in touch with them whenever necessary. What aspects are problematic or could work better? I think ...