Podium Reviews in May 2025: User Ratings, Pros & Cons

Allows Real Time Customer Communication

What do you like best? I like that I can communicate with customers both in real time and whenever I have a free minute. It also quickly updates to my social media pages. What do you dislike? It sometimes can be confusing exactly what messages are new or which ones need attention. Recommendations to others considering the product: I think new users of Podium could consider how much time they spend looking for feedback from customers and following-up on feedback from ...

Podium Revew

What do you like best? The interface is intuitive and friendly! What do you dislike? Nothing really, it is a complete solution. Recommendations to others considering the product: Please do take a look, it is a very useful tool What problems are you solving with the product? What benefits have you realized? Messaging has always been a complicated issue here, that is now solved.

Feedback Made Easy

What do you like best? I love how user friendly Podium is as a whole. For our office, we are constantly on the move and going a mile a minute. The ease of just selecting the sender information and 2 steps of typing truly help with the ease of getting feedback from our patients. Even our patients comment on how easy and painless it is to complete the review we send them. It's not time consuming, which encourages them to truly want to leave a review. What do you dislike? I don't like ...

Amazing product, even better partners!

What do you like best? The product is super user friendly and 100% focused on the consumer. The dashboard is user friendly and they have lots of features that fit will together. What do you dislike? The reporting platform requires a lot of customization to make the data meaningful and organized. Recommendations to others considering the product: Cast the vision for all they can offer within your organization and tie it back to the "why" to improve customer experience, ...

Are you not Social Media Savvy? Well Podium makes it so easy...

What do you like best? That they gave you a link to send someone to leave a review and not to mention the fact that you could get Text msgs from Patient and respond and such. So instead of calling someone I could just text message them and confirm if they were still on their way. So it no longer was only a tool to help increase things like reviews, but also a form of communication with the patients so I could interact with them more. What do you dislike? I didn't like that the ...

Podium has allowed my team to better communicate with each other and our current client base

What do you like best? Allows clients more ways to communicate with me What do you dislike? Sometimes the podium team forgets to followup on issues affecting my user experience Recommendations to others considering the product: Na What problems are you solving with the product? What benefits have you realized? I am able to better let my client choose how they contact me and my team. Podium has been instrumental in my google review page which now boasts a 4.9. Live ...

Great way to Clientelle!

What do you like best? I love how easy it is to stay connected with your customers when times have become so virtual. What do you dislike? I wish there was like a section where you could schedule followups for your customer. Recommendations to others considering the product: Make follow up contact appointments What problems are you solving with the product? What benefits have you realized? Reaching out to customers. Virtually selling during covid.

Great way to stay in touch with your customers

What do you like best? Quality of app and fast feedback. Never had any issues with service What do you dislike? Sometimes there’s issues with data connection and updates What problems are you solving with the product? What benefits have you realized? Any customer issue s

Great company with friendly and helpful staff and account representatives

What do you like best? The effectiveness of the tool itself. :) What do you dislike? With multiple locations, sometimes it can be a little difficult to manage. Recommendations to others considering the product: Get bought in early so you can effectively get your team bought in. What problems are you solving with the product? What benefits have you realized? We're creating a better customer experience for our consumer by allowing them that 'always open' avenue via PODIUM.

Great service, all automated so less work for the business and people love to respond :)

What do you like best? The fact that it's automated and we don't have to verbally ask each client for their review in person. What do you dislike? The cost of the product but it is worth it. Recommendations to others considering the product: Recommended What problems are you solving with the product? What benefits have you realized? Great for marketing