Podium Reviews in June 2026: User Ratings, Pros & Cons

Amazing ROI

What do you like best? We've seen our leads explode, super easy response via the app or desktop, and the customer service is nothing short of amazing. What do you dislike? The app can be "glitchy" at times on mobile, but if seems to revolve around software updates. What problems are you solving with the product? What benefits have you realized? Overall response rate to clients is way up

Very simple and effective

What do you like best? This platform makes it easy for customers to leave reviews. What do you dislike? The reviews seem to come in spurts and sputters. What problems are you solving with the product? What benefits have you realized? Our Google reviews have increased quite a lot.

Podium opened up an all new world of opportunities to do business!

What do you like best? Podium makes it easy to communicate 1-on-1 with my customers! It is great to have them all at the tips of my fingers! What do you dislike? The least helpful thing about this platform is the shear amount of notifications that can come through. It can make it feel overwhelming at time. The question is, "Is that really a bad thing?" What problems are you solving with the product? What benefits have you realized? The truth is that sometimes leads go ...

Amazing Program

What do you like best? I love that this program allows me to interreact with our customer's through text message What do you dislike? I dislike that this program makes you type in a name for when sending a review. sometimes I don't have that information Recommendations to others considering the product: Make sure you have all of the information of the person you are sending a review to. What problems are you solving with the product? What benefits have you realized? ...

Huge improvement in our customer services

PROS & CONS What are the best aspects of this product? Podium increases engagement with our customers and it allows us to respond to their concerns easily and promptly. It's super easy to use for us and our customers. I love that it continuously keeps improving! What aspects are problematic or could work better? I love everything about Podium. I would highly recommend it. What specific problems in your company were solved by this product? Real-time engagement (without calling) ...

Helped keep communication quick and clear

What do you like best? We are able to contact and/or respond to our customers quickly. Our customers love the text notifications for repair pickups - instead of receiving a phone call with a number they do not recognize. They are happy that they can send a question through and one of our team is there to answer fast and in detail. What do you dislike? I honestly cannot think of any downside. What problems are you solving with the product? What benefits have you realized? ...

podium review

What do you like best? it is a very easy to use interface that is helpful for businesses like the one I work for to get customer feedback What do you dislike? There is not any major problems I have noticed so far. Recommendations to others considering the product: I would definitely consider using this program for customer reviews. What problems are you solving with the product? What benefits have you realized? It is very helpful in order to get customer feedback ...

Enthusiastic Podium User!

What do you like best? We use Podium to manage our online reputation for all of our companies. The Podium platform allows all of our managers to monitor our online reputation and address issue proactively. The Podium tool has helped us to become the highest rated dealer group in New England. What do you dislike? There are no issues with Podium. We have been customers of the platform for several years. Their support is excellent and they are constantly innovating the product. ...

How Podium has changed the game.

What do you like best? We love the open communication that we can keep with our customers. Especially during COVID, it has helped everyone stay in touch. We can send appointment reminders and mass text that really help our ladies. We have been able to receive feedback quickly, and it's boosted our google reviews! What do you dislike? Honestly, it has a really user-friendly setup. There's not much that I don't like about it. It notifies me quickly when a customer has reached out. ...

Podium is the best choice

What do you like best? I switched to Podium in orde to help with review management, however, the best thing about Podium is our ability to connect with our customers who go to our website via the Podium texting feature. This has increased our customer connections significantly and these connections have converted to customer sales! What do you dislike? I would like a better way to see which employees are logged in to Podium at any given time as a way to better manage coverage. ...