Podium Reviews in May 2025: User Ratings, Pros & Cons

Great Service

What do you like best? It is a great interaction management software What do you dislike? Nothing at this stage! It is super user friendly Recommendations to others considering the product: just do it! What problems are you solving with the product? What benefits have you realized? More reviews

Easy and convenient for communicating with patients.

What do you like best? I like the ability to communicate using text messages. I also enjoy the capability of doing a "virtual waiting room" during the global pandemic. What do you dislike? I didn't like that I had to pull up the site and stop what I was doing to check and see if I had patients waiting to come in. I then realized that I could change my settings to have a small notification pop up on my screen regardless of what I was doing and this helped greatly. ...

System is very easy to navigate

What do you like best? It is simple and attracts to today' society What do you dislike? I cant think of anything I dislike, podium serves all our needs Recommendations to others considering the product: Use it to gather information and determine what you can do better as team. What problems are you solving with the product? What benefits have you realized? Benefits- it is quick and easy to use. Our patients can complete the survey sitting in the chair or in their car.

It's Great but I wish for one thing

What do you like best? Sending documents via links and ability to keep personal phone off the grid. What do you dislike? Unable to schedule text messaging. A lor of the time i want to schedule a message and not send it straightaway What problems are you solving with the product? What benefits have you realized? Helping me send documents via a link stealth to a phone number

Text>Chat!!!

What do you like best? Podium has been by far one of the most convenient ways to communicate with our customers. People are more likely to read and reply to a text message, rather then an email of a phone call. We utilize their NPS, Review requests, and Chat function on our site. What do you dislike? So far we have not have any downsides to podium, the Podium team stays in contact with us, and works with us to provide reporting, and updates when available. Recommendations to ...

Podium

What do you like best? Easy to send to customers and operate... What do you dislike? Needs more filters to better stay organized . What problems are you solving with the product? What benefits have you realized? Getting more info from customers on what they like/ dislike to better improve the company.

Podium works, if you work it!

What do you like best? It is instant to the customer. Most people chose text over a phone call. What do you dislike? I do no like that you are unable to keep track of the quality of work an agent completes. Recommendations to others considering the product: If you want to reach your customers in a fast , more efficient way podium is the way to go. Also, the support team is always there to help. What problems are you solving with the product? What benefits have you ...

It provides efficiency in terms of communication with external clients.

PROS & CONS What are the best aspects of this product? It is easy for customers to leave feedback because they need to click on the Podium link and type in their reviews. What aspects are problematic or could work better? There can be issues in loading data and reports. Sometimes it's slow, or it does not load at all, so I have to call their support team for more assistance. What specific problems in your company were solved by this product? I like that I can see, analyze, and ...

Podium comments are much easier to respond to.

What do you like best? his is a platform that works to get comments on google, facebook among others. Facilitates interaction with customers, all from one panel, both text messages, click to google message and incoming text. You can also have a good management of all the reviews and respond quickly. You can have multiple conversations in an organized and effective way, the interface is easy to learn to use and you can quickly navigate more easily. What do you dislike? our ...

Quick Communication

What do you like best? My favorite thing about podium is how easy it is to use. I get notified right away when I receive a message so I can respond in a timely manner. During this COVID stuff it’s made it easier to get sales since people don’t want to get out. What do you dislike? So far I have no complaints about podium. What problems are you solving with the product? What benefits have you realized? It’s helping get more sales for the people who don’t want to come out ...