Podium Reviews in May 2025: User Ratings, Pros & Cons

Headed in the right direction

What do you like best? I don’t have to send the notification to my customers Podium does it for you. What do you dislike? Sometimes there’s login issues or you can’t send an outgoing message Recommendations to others considering the product: Write down you username and password it will randomly log out What problems are you solving with the product? What benefits have you realized? Getting each customer to review the experience and hep others to find our company and ...

Always handy

What do you like best? Podium is handy and convenient. When I have a costumer that is happy with my service I always have podium ready to ask them to fill out a survey. It’s quick and easy and customers love it. It’ll so much more handy then asking them to go online to do it because they always forget and never get around to it. What do you dislike? It would be nice if the app could have access to my contacts so I don’t have to type everything in. But it’s a small thing. ...

With Podium, we do not have to keep our clients waiting for a long time. We guarantee fast and efficient solutions delivered through online chats.

PROS & CONS What are the best aspects of this product? I enjoy using Podium because it creates an avenue for us to talk directly to our clients by simply logging in to the platform. Our popularity in Google and Social Media increased in just a matter of time through our staff's joint efforts and, of course, by utilizing Podium. We also use this to generate leads for our other sales campaigns and get accurate data from our clients. Using Podium makes them feel heard and valued; ...

podium101

What do you like best? Able to connect with custormers fast and make sure build a report with them. What do you dislike? that all questions come in togethere from new customers and customer service. Recommendations to others considering the product: One the best sofware for communicating with clients. What problems are you solving with the product? What benefits have you realized? Answering customer questions fast.

Podium Review

What do you like best? This is the way our customers and potential customers want to communicate with us. We have reviews and web chat functions on our website. What do you dislike? Podium struggles with the Android platform Recommendations to others considering the product: Podium is state of the art and solves for customer engagement. It’s scalable. There are additional features we are considering integrating. What problems are you solving with the product? What ...

Reviews, Resources and Much more

What do you like best? The Podium interface is easy and intuitive. The reporting capabilities are beyond what we take advantage of, but every time we need something it's already built and available. Beyond the platform its self, our Account Manager, Ashely is amazing. She is responsive, knowledgeable, and timely. What do you dislike? I dislike not having more time to fully take advantage of everything the platform has to offer. I've learned about features that we currently don't ...

Easy peasy!

What do you like best? I like how easy it is to communicate with our patients! We are a company that loves feedback from our patients and ways we can make ourselves better! You can text patients , send reviews and communicate with upper management. What do you dislike? I would like to be able to use emojis!!! Recommendations to others considering the product: .................................................... What problems are you solving with the product? What ...

Great review platform

What do you like best? There is a nice reporting tool that shows how many time you sent links from podium, how many people reviewed link, if they saw the think and if they completed the review. What do you dislike? My company restricted certain functions of the platform so we were unable to message back and forth with patients. I also wish they could do the review through podium without having a gmail account. I think we would have a lot more responses. Recommendations to ...

Robert Stewart's Review

What do you like best? It is very simple to use and direct to the consumer. I like the pre-made messages that we can send to customers What do you dislike? That you see the messages from everyone in the company and is overloads your time line. Makes it difficult to find your messages. Also, every time that you open a message, when you close it, it puts you back to the top of the feed instead of leaving off where that message was at. What problems are you solving with the ...

Ease of use!

What do you like best? I like that it is quick and easy to get customer reviews. What do you dislike? No downsides that I can see at all....... What problems are you solving with the product? What benefits have you realized? Quick easy reviews on the fly.