Podium Reviews in June 2026: User Ratings, Pros & Cons

Headed in the right direction

What do you like best? I don’t have to send the notification to my customers Podium does it for you. What do you dislike? Sometimes there’s login issues or you can’t send an outgoing message Recommendations to others considering the product: Write down you username and password it will randomly log out What problems are you solving with the product? What benefits have you realized? Getting each customer to review the experience and hep others to find our company and ...

Always handy

What do you like best? Podium is handy and convenient. When I have a costumer that is happy with my service I always have podium ready to ask them to fill out a survey. It’s quick and easy and customers love it. It’ll so much more handy then asking them to go online to do it because they always forget and never get around to it. What do you dislike? It would be nice if the app could have access to my contacts so I don’t have to type everything in. But it’s a small thing. ...

Great review platform

What do you like best? There is a nice reporting tool that shows how many time you sent links from podium, how many people reviewed link, if they saw the think and if they completed the review. What do you dislike? My company restricted certain functions of the platform so we were unable to message back and forth with patients. I also wish they could do the review through podium without having a gmail account. I think we would have a lot more responses. Recommendations to ...

Text>Chat!!!

What do you like best? Podium has been by far one of the most convenient ways to communicate with our customers. People are more likely to read and reply to a text message, rather then an email of a phone call. We utilize their NPS, Review requests, and Chat function on our site. What do you dislike? So far we have not have any downsides to podium, the Podium team stays in contact with us, and works with us to provide reporting, and updates when available. Recommendations to ...

Easy peasy!

What do you like best? I like how easy it is to communicate with our patients! We are a company that loves feedback from our patients and ways we can make ourselves better! You can text patients , send reviews and communicate with upper management. What do you dislike? I would like to be able to use emojis!!! Recommendations to others considering the product: .................................................... What problems are you solving with the product? What ...

System is very easy to navigate

What do you like best? It is simple and attracts to today' society What do you dislike? I cant think of anything I dislike, podium serves all our needs Recommendations to others considering the product: Use it to gather information and determine what you can do better as team. What problems are you solving with the product? What benefits have you realized? Benefits- it is quick and easy to use. Our patients can complete the survey sitting in the chair or in their car.

Easy and convenient for communicating with patients.

What do you like best? I like the ability to communicate using text messages. I also enjoy the capability of doing a "virtual waiting room" during the global pandemic. What do you dislike? I didn't like that I had to pull up the site and stop what I was doing to check and see if I had patients waiting to come in. I then realized that I could change my settings to have a small notification pop up on my screen regardless of what I was doing and this helped greatly. ...

Great Service

What do you like best? It is a great interaction management software What do you dislike? Nothing at this stage! It is super user friendly Recommendations to others considering the product: just do it! What problems are you solving with the product? What benefits have you realized? More reviews

Reviews, Resources and Much more

What do you like best? The Podium interface is easy and intuitive. The reporting capabilities are beyond what we take advantage of, but every time we need something it's already built and available. Beyond the platform its self, our Account Manager, Ashely is amazing. She is responsive, knowledgeable, and timely. What do you dislike? I dislike not having more time to fully take advantage of everything the platform has to offer. I've learned about features that we currently don't ...

Podium Review

What do you like best? This is the way our customers and potential customers want to communicate with us. We have reviews and web chat functions on our website. What do you dislike? Podium struggles with the Android platform Recommendations to others considering the product: Podium is state of the art and solves for customer engagement. It’s scalable. There are additional features we are considering integrating. What problems are you solving with the product? What ...