Podium Reviews in May 2025: User Ratings, Pros & Cons

Easy

What do you like best? I like hearing from my patients the best. I am able to respond back to them, or simply remind them of things without giving my personal number. What do you dislike? I cannot create my own template. Also, if a child came in before the parent it will send the text instead of waiting for when the parent comes in. It won’t allow another text because one has already been sent. Recommendations to others considering the product: Love, how easy and quick I ...

Easy to use, effective, user friendly!

What do you like best? I like that it’s pretty straightforward when using. Easy to get the hang of.Podium was introduced to us in the midst of other organizational changes, adding an additional step to our parirme handoff but I like that’s it wasn’t something that was super difficult to navigate. The website is easy to learn. I like being able to even be in a position to hear from our patients and be a lie to walk through their experience through their review. I like that patients can ...

Word Of Mouth Is King

What do you like best? The real-time way to fix your business practice. What do you dislike? Nothing at all. It works. I have no complaints Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? You're able to see what customers believe should be improved or consistently repeated

Very efficient and profitable

What do you like best? The options to communicate with the customers such as text, pictures and video chat. What do you dislike? Customers not knowing that cannot leave their home numbers and get a reply. Should we have a disclaimer to advise them that they should use their cell number only. Recommendations to others considering the product: Great tool to boost up your online sales, especially during this new norm (after COVID). This will be how shoppers shop in the ...

Our business is consistent in getting realistic and honest feedback with the help of the Podium app.

PROS & CONS What are the best aspects of this product? Many people love this product because they never had a hard time navigating the app or accessing the link using their cellphones. What aspects are problematic or could work better? I consider myself a happy and satisfied client of Podium, so I have nothing that I can complain about. I see positive trends in our business quite some time already, and Podium has an immense contribution to our success. What specific problems in ...

Using podium with face to face in store sales

What do you like best? The speed and accessibility, customers react to you in real time What do you dislike? Shared contacts, we have multiple locations and I do not like the other locations privy to my customers Recommendations to others considering the product: This is the fastest way I have found to work with customers directly, the comfort of use on their cell phone invites interaction What problems are you solving with the product? What benefits have you realized? ...

Easy to use, and yet it brings out amazing results.

PROS & CONS What are the best aspects of this product? The versatility of the product is one of its selling points. It's compatible with both computers and smartphones, so you can always monitor how things are going even if you are not physically present at the store or out of the office. It's a good thing that you and your employees can get back to clients right away to fix things before it escalates further. I've introduced Podium to all of my employees, and the good thing is that ...

Straight forward and easy to navigate

What do you like best? Very user friendly program, easy to navigate What do you dislike? Many employees didn't like not being able to reassign the review owner What problems are you solving with the product? What benefits have you realized? Gaining creditable and valuable information to prospective clients

Easy communication

What do you like best? The messages are saved for future reference. What do you dislike? Sometimes it is difficult to locate past customers. Recommendations to others considering the product: Podium provides immediate interactions with customers/ clients. What problems are you solving with the product? What benefits have you realized? Podium helps us communicate with our customers in seconds.

Podium is great!

What do you like best? I love how easy it is to send and receive reviews What do you dislike? One downsides of Podium is that once a person sends out a request to a patient, then no one else is allow to send that same person another review request. What problems are you solving with the product? What benefits have you realized? Podium makes it easy to send a review request to someone.