Podium Reviews in May 2025: User Ratings, Pros & Cons

Offer your users an open chat line for comments on their work.

What do you like best? Podium is an extremely easy-to-use platform, including that it is also low impact both for the staff who send reviews, as for the people who leave them, this is a great tool to determine the criticisms that the users express. maintains an organization on its digital platforms, in order to attack the errors that arise quickly, and satisfy their concerns according to the failures that arise in the facilities, including to rate the positive comments to be archived and ...

An excellent tool to establish text communications with your clients.

What do you like best? We can mention that the user interface is easy to use and to learn, since anyone can understand the functionality of the software quickly, as well as start using it, since it is very intuitive and easy, which allows these significant advances for any beginner, who does not admit basic knowledge about its constant use operations in some independent platform, which are amazing qualities that it acquires, because its flexibility is considered from multiple business ...

Short and simple to use.

What do you like best? The simplicity of it. It's so easy to use. What do you dislike? Nothing really. Everything is super simple and accessible. Recommendations to others considering the product: I love it no recommendations. What problems are you solving with the product? What benefits have you realized? Any bad reviews for the company come directly to me and that's easy to adjust.

Consistent communication with customers!

PROS & CONS What are the best aspects of this product? This allows us to respond to our customers' inquiries promptly. It also allows us to conveniently notify them of the pick-up time, shop availability, etc. It sends an automated text, so we no longer have to call them. What aspects are problematic or could work better? This app is perfect for me. What specific problems in your company were solved by this product? The automated notifications saved us a lot of time and ...

Work use and excellent way to score our customer service

What do you like best? The ability to get detailed feedback from a customer without making the customer jump through too many hoops. What do you dislike? The interface could be more appealing or fun. Maybe gamification could help. Recommendations to others considering the product: Its a great tool to understanding if you are delivery on your service promise to your customers. It also allows you to focus on areas of improvement. What problems are you solving with the ...

Very easy way for communication

What do you like best? Ease of use and management control in terms of users. I think its a pretty good way for business owners and customers to communicate with each other What do you dislike? Nothing in particular to dislike. I believe it could be slightly cheaper. What problems are you solving with the product? What benefits have you realized? Text to text communication with customers.

Podium Opinion

What do you like best? I do like that the system will automatically filter to different 'boxes' depending on what is needed. I do like that everything shows on one line of communications, rather than having to look at multiple tickets. I do like that we can just tell someone to look at the Podium to answer any questions they may have about whatever the issue is that that customer is having. What do you dislike? The search function is very unreliable and is occasionally ...

Podium is so easy to use as a daily communication tool to reach out to customers.

What do you like best? I love that we are able to get in contact with our customers in a much more modern way than the typical email. It really takes our communication to another level with our customers, because they are getting to communicate with us via text, something today's consumer uses most likely more than anything other source in their cell phone. They are able to get a hold of us much faster, and we are able to get notifications, which leads to quicker response times. The ...

Simple and reliable

What do you like best? I like that I can reach specific patients What do you dislike? The email format lacks instructions, so our patients call back a lot for instructions. What problems are you solving with the product? What benefits have you realized? Not applicable

I recommend to other businesses

What do you like best? I like that you are able to track the links sent out What do you dislike? I dislike that you are not able to send more than once. I would also like if Salesforce were able to automatically sync contacts so you wouldnt have to manually enter each email or phone number. Its very time consuming when going back and forth between Salesforce and podium. What problems are you solving with the product? What benefits have you realized? One major problem is ...