Podium Reviews in May 2025: User Ratings, Pros & Cons

Good but could be improved

What do you like best? Centralized inbox for various platforms. What do you dislike? Misleading promises from sales, inability to manage inbox notifications, costs per location, no general texting line. Recommendations to others considering the product: It's expensive but allows for easy solicitation of reviews and feedback. Sales reps might overpromise on what it can do. What problems are you solving with the product? What benefits have you realized? Clients can ...

Great Aggregation Tool, Mediocre Service

What do you like best? Podium is a great tool for aggregating multiple reviews for a variety of locations. The web chat tool is also fairly comprehensive and works will with Google My Business. What do you dislike? The backend of the tool is very locked down. When we need to make changes to the platform we have to reach out to our account rep and often times it takes them a while to make the desired changes. Their attention to detail is sometimes lacking, which leads to ...

Good experience with Podium!

PROS & CONS What are the best aspects of this product? Podium allows our customers to leave reviews easily. It's a pretty straightforward app. What aspects are problematic or could work better? Sometimes the reviews left by the customers take time to appear on our page. What specific problems in your company were solved by this product? Podium provided a platform for our customers to leave a review of our company and increase engagement. Are you a current user of this product? ...

Improved our CSR!

PROS & CONS What are the best aspects of this product? Thanks to Podium, we were able to maintain good communication with our customers. It's especially helpful during this pandemic. It's so convenient to get in touch, remind appointments, and receive feedback. It also improved our online presence because of the updated google reviews. What aspects are problematic or could work better? Nothing! I love how user friendly it is. What specific problems in your company were solved by ...

Text messaging for customer relations!

PROS & CONS What are the best aspects of this product? This platform allows us to conveniently send texts, review invites, and notifications to our clients. What aspects are problematic or could work better? I wish they would improve the automation and have it available for other functions. I think it would be better if the auto-reminder feature gets integrated with the client files. What specific problems in your company were solved by this product? Following up on unpaid bills ...

Podium so that limits do not hinder your business

What do you like best? The platform is used by our entire business. As suppliers of various products, we initially enrolled on the platform for the online reputation management tool. We quickly discovered that the text message function is also highly useful and we have packaged our history management, communication platforms, as well as automated services. What do you dislike? The platform further increased the assessments we receive on a monthly basis, added a competitor ...

A more comfortable tool for viewing and responding to comments made.

What do you like best? Podium exercises an explicit function in its executive panels once it is implemented in the servers of a particular company, with reputation management of all said business establishment, although there are multiple platforms dedicated to the search for reviews, this software offers to respond the comments made by users who used the services of certain organizations, to determine the degree of their satisfaction, with exorbitant qualities in positive and ...

PODIUM IS VERY HELPFUL TO KEEP TRACK OF REVIEWS

What do you like best? I LIKE THAT YOU CAN SEE IF YOUR PATIENTS CLICKED YOUR LINK What do you dislike? I DISLIKE THAT PEOPLE CAN BLOCK THE NUMBER Recommendations to others considering the product: TEST IT OUT AND SE WHAT YOU THINK What problems are you solving with the product? What benefits have you realized? IT HELPS WITH TRACKING REVIEWS. IT HELPS WITH SEEING WHO YOU SENT AN LINK TOO AND IF THEY CLICKED IT. IT ALSO HELPS YOU TO SEE YOUR RATING AND WHERE YOU ...

Best decision to choose Podium!

PROS & CONS What are the best aspects of this product? Podium has helped maintain our online image. Our managers can respond and resolved issues raised immediately, thanks to Podium! What aspects are problematic or could work better? Podium is continuously updating so it keeps getting better. I have no complaints! What specific problems in your company were solved by this product? Because of Podium, we were able to become the highest-rated dealer group in our area! It's awesome. ...

Seamless review platform

What do you like best? Podium is easy to use and really takes the work out of sending review invites. Nothing is needed besides the customers name and contact info. What do you dislike? I dislike the clutter in the app. Being a bigger company, there’s constantly “unopened” messages that can be from anyone in the company/division. Someone has to manually close out or view conversations. Recommendations to others considering the product: Don’t hesitate to implement. This ...