Podium Reviews in June 2026: User Ratings, Pros & Cons

A great way to communicate with your customers.

What do you like best? I love being able to respond to customers on one platform rather than several different platforms. What do you dislike? Sometimes we will get random reviews from years ago, and that’s a little strange. It would also be nice to reply to Facebook messages for longer than 7 days. Recommendations to others considering the product: Podium is a fantastic way to communicate with your customers. It is quick and easy. It’s nice that there is an app too! ...

Our 4 and 5 star reviews have SKYROCKETTED

What do you like best? As everyone knows, most customers will only seek out your business to leave a review if they had a negative experience. Customers talk and angry customers talk loud. With Podium, all of our customers are sent a link to leave us a review. We have a split, where some are reviews and some are NPS. Reviews aside, we also have a webchat on our website where we can have customers message in with questions. What do you dislike? We've had quite a few bugs and ...

Good experience with Podium!

PROS & CONS What are the best aspects of this product? Podium allows our customers to leave reviews easily. It's a pretty straightforward app. What aspects are problematic or could work better? Sometimes the reviews left by the customers take time to appear on our page. What specific problems in your company were solved by this product? Podium provided a platform for our customers to leave a review of our company and increase engagement. Are you a current user of this product? ...

Improved our CSR!

PROS & CONS What are the best aspects of this product? Thanks to Podium, we were able to maintain good communication with our customers. It's especially helpful during this pandemic. It's so convenient to get in touch, remind appointments, and receive feedback. It also improved our online presence because of the updated google reviews. What aspects are problematic or could work better? Nothing! I love how user friendly it is. What specific problems in your company were solved by ...

Text messaging for customer relations!

PROS & CONS What are the best aspects of this product? This platform allows us to conveniently send texts, review invites, and notifications to our clients. What aspects are problematic or could work better? I wish they would improve the automation and have it available for other functions. I think it would be better if the auto-reminder feature gets integrated with the client files. What specific problems in your company were solved by this product? Following up on unpaid bills ...

Podium so that limits do not hinder your business

What do you like best? The platform is used by our entire business. As suppliers of various products, we initially enrolled on the platform for the online reputation management tool. We quickly discovered that the text message function is also highly useful and we have packaged our history management, communication platforms, as well as automated services. What do you dislike? The platform further increased the assessments we receive on a monthly basis, added a competitor ...

A more comfortable tool for viewing and responding to comments made.

What do you like best? Podium exercises an explicit function in its executive panels once it is implemented in the servers of a particular company, with reputation management of all said business establishment, although there are multiple platforms dedicated to the search for reviews, this software offers to respond the comments made by users who used the services of certain organizations, to determine the degree of their satisfaction, with exorbitant qualities in positive and ...

PODIUM IS VERY HELPFUL TO KEEP TRACK OF REVIEWS

What do you like best? I LIKE THAT YOU CAN SEE IF YOUR PATIENTS CLICKED YOUR LINK What do you dislike? I DISLIKE THAT PEOPLE CAN BLOCK THE NUMBER Recommendations to others considering the product: TEST IT OUT AND SE WHAT YOU THINK What problems are you solving with the product? What benefits have you realized? IT HELPS WITH TRACKING REVIEWS. IT HELPS WITH SEEING WHO YOU SENT AN LINK TOO AND IF THEY CLICKED IT. IT ALSO HELPS YOU TO SEE YOUR RATING AND WHERE YOU ...

Seamless review platform

What do you like best? Podium is easy to use and really takes the work out of sending review invites. Nothing is needed besides the customers name and contact info. What do you dislike? I dislike the clutter in the app. Being a bigger company, there’s constantly “unopened” messages that can be from anyone in the company/division. Someone has to manually close out or view conversations. Recommendations to others considering the product: Don’t hesitate to implement. This ...

Best decision to choose Podium!

PROS & CONS What are the best aspects of this product? Podium has helped maintain our online image. Our managers can respond and resolved issues raised immediately, thanks to Podium! What aspects are problematic or could work better? Podium is continuously updating so it keeps getting better. I have no complaints! What specific problems in your company were solved by this product? Because of Podium, we were able to become the highest-rated dealer group in our area! It's awesome. ...