Podium Reviews in May 2025: User Ratings, Pros & Cons

Great program that makes managing your online reputation for multiple accounts a breeze

What do you like best? I am in charge of 6 dealerships, going on 7 in December, and it would be so difficult to track and respond to negative reviews and manage my online reputation without Podium, so I like the ease of tracking multiple stores/accounts in one place. It is also quite easy to look at month to month and year to year changes of my stores reputations to see any changes or disparities in the data so you know what you need to fix. What do you dislike? It can sometimes ...

Amazing Software - Some Minor Glitches

What do you like best? I love the ability to be able to tell if I am texting a landline phone vs. cellphone, the ability to have one tool for team communication vs. customer communication. Having the leaderboard available let's me track my stats for communication from week to week, and I seem to be able to get a hold of customers a lot easier with less pushback from them, with Podium. What do you dislike? The integration is spotty, sometimes integration doesn't work at all for ...

We send pics to customers so they see their collision repair in process. Pic says 1,000 words!

What do you like best? How very easy the app is to use each day What do you dislike? Each month, we struggle getting invoices/bills Recommendations to others considering the product: Great way to send pics or communicate with customers What problems are you solving with the product? What benefits have you realized? It's an efficient way to communicate with our customers who are busy or don't want to come into due to COVID-19

Great way to combine everything into one app

What do you like best? Having everything under one roof. Anything from website questions to Facebook. So much easier to manage and watch over employees. What do you dislike? Some times a little slow. Took a while to add payments. Not really a dislike Recommendations to others considering the product: Great tool to have everything under one roof. Reviews, to messaging customers and having all things come to one location. What problems are you solving with the product? ...

GHF Feedback

What do you like best? We just launched Feedback, which has both cut down the amount of calls from Customer Service to our customers after delivery, but we are getting more and better responses to the quality of the delivery. What do you dislike? After we revised our settings so our email box didn't get blown up, there is nothing to dislike. What problems are you solving with the product? What benefits have you realized? As mentioned above regarding Feedback, more ...

New app is great!

What do you like best? I love that I can communicate with my customers without giving them my personal phone number. What do you dislike? I think that everything about Podium is helpful and easy to use. What problems are you solving with the product? What benefits have you realized? It is easier to communicate with some customers, because a lot of people cannot take calls at work.

Podium is easy to navigate and very user-friendly.

What do you like best? The graphical user interface on the mobile app. Podium is well-designed, simple, and easy for one to learn it's function without a walk-through or instructions on how to do so. I also like that there is an option to post in a grouped thread or directly to one specific person. What do you dislike? I wish there was an option to reply to one specific person's comment on the group threads. Recommendations to others considering the product: I recommend ...

An excellent platform to enhance/optimize existing customer interactions

What do you like best? Podium is easy to use while providing tools that allow us to provide great customer service while not dedicating a person to a phone conversation. The included ability to use templates for conversations greatly speeds up the process of informing customers of repetitive actions such as: past due invoices, appointment reminders, and requests to review our service on Google/Facebook. What do you dislike? As with everything good in life, cost is a factor that ...

Interesting Platform

What do you like best? It allows us to connect to our clients on a regular basis and in a professional manner. Clients are more comfortable using texting as a means of communication rather than spend the time to call into the main business line. They reply on their own timeline and find it convenient that we can connect with them personally via Podium. There are many features such as assigning conversations that assist in streamlining the business operations. Many employees use it as a ...

Excellent platform for curating reviews

What do you like best? Ease of user. Sending review invites is quick and easy. What do you dislike? So far it has done everything we need it to. Always interested in new integrations and options. Recommendations to others considering the product: If you're looking to grow your online review base, podium is a great option! What problems are you solving with the product? What benefits have you realized? We needed the ability to quickly and easily send invites to ...