Podium Reviews in June 2026: User Ratings, Pros & Cons

Great chat feature for our clients!

What do you like best? I really like the chat feature and it's use of texting the client as opposed to having a specific "chat session." Allows for continued engagement and ease of use for the client. No fears of chat disconnects or concerns about idling. We really enjoy the reliability of the chat features! What do you dislike? There is a lot of competition in this space and sometimes it is hard to determine who has the best features. Podium seems fairly basic in most areas but ...

Great platform fro customer feedback

What do you like best? Podium allows me to reach all my customers in an organized and professional fashion. What do you dislike? Not much to not like about podium. It gives you everything you need. Great tool. Recommendations to others considering the product: Highly suggest considering this platform. Makes connecting with customers very easy. What problems are you solving with the product? What benefits have you realized? Podium makes it more convenient to reach ...

Podium is great!

What do you like best? The fact that you give your customers options to choose a method of review making it easier for them What do you dislike? There really isnt anything I can think of I dislike What problems are you solving with the product? What benefits have you realized? When there is a review that we need to address it gives us the opportunity to reach out to customer and mend the situation

Useful, valuable and simple

What do you like best? Easy to interact with customers across multiple platforms. Easy to use and definitely a lot of value for our organization. They keep it simple and it works. Their insights into how your customers will interact with the system are also ringing true to our experience when using the platform. We have only used it for a year and it made an immediate impact and had great buy-in from staff. What do you dislike? Because they have it figured out, I wish they did ...

Great at gathering Reviews

What do you like best? They are able to connect to SQL triggers to make review requests very systematic. What do you dislike? Very new at NPS and they don't do questionnaires well. Recommendations to others considering the product: Podium is fast at implementation and expert in SMS and compliance. What problems are you solving with the product? What benefits have you realized? gathering reviews to create more positive footprint.

Podium Review

What do you like best? Being able to chat with our clients that do not have time to chat on the phone. What do you dislike? Not being notified live of when a conversation comes in. This may be a computer issue and not Podium issue. Recommendations to others considering the product: I would highly recommend Podium as a feature to use to stay in contact and aware of what the client is thinking before, during, and after the service. What problems are you solving with ...

Best Review System EVER!

What do you like best? I like how easy it is to leave a review. It is super easy for our dental offices to send review requests to patients after their appointment. It is also very easy for patients to leave a review versus logging into Google or Facebook and going through their process. Our offices have nothing but good things to say. The webchat is amazing too! I like how patients can start the chat online but continue the chat like a normal text message. This has been so helpful. ...

Easy platform to implement in to your system

What do you like best? The app makes it easy to communicate with your team and customers on the go. Contacting customers the same day of their service to see how their service went is amazing. What do you dislike? In some cases we get information overload. Adjusting your notifications will help with that. Recommendations to others considering the product: You may need a person who is dedicated to managing the platform overall. Our Managers are busy working working with ...

Simple, fast, and convenient.

What do you like best? I love how I can communicate with all of my clients in one place. What do you dislike? It can be a little chaotic with showing all my colleagues, front desk, and trying to figure out how to organize my own things from all of that. But it's not that hard. What problems are you solving with the product? What benefits have you realized? N/A Benefits, having it all in one place and being able to build relationships with my clients easier.

Podium changed the game!

What do you like best? Podium has allowed us to chat with our customers at any time, anywhere! With Podium we have been able to create a dialogue outside of our building. We can reach new customers and they can reach out to us. Our business looks more professional than it ever has and I believe that is due to Podium. In our industry bowling alleys are consider to be old or Mom and pop types of place. At FatCats we truly have changed the game in customer response and feedback. What ...