Podium Reviews in June 2026: User Ratings, Pros & Cons

New app is great!

What do you like best? I love that I can communicate with my customers without giving them my personal phone number. What do you dislike? I think that everything about Podium is helpful and easy to use. What problems are you solving with the product? What benefits have you realized? It is easier to communicate with some customers, because a lot of people cannot take calls at work.

Been a great and easy experience!

What do you like best? The simplicity and ease of the service and mobile app has been a breathe of fresh air! On our end as well for the customer! What do you dislike? Still pretty basic. Definitely room for more features and accessibility. Recommendations to others considering the product: Definitely worth giving a shot! We tried a bunch of other platforms only to land back at Podium! What problems are you solving with the product? What benefits have you realized? ...

Excellent texting app, the best program to reach technicians

What do you like best? I love the fact that I am able to save pre-formatted templates, as well as save technician names and numbers. The notifications come in immediately, and I even get an email in my email inbox to ensure I have received the notification. It has prompted links, and encourages you to label each customer by their first and last name. I also love that the number on podium comes up as the same number as our company, because it allows us to give the customers a sense of ...

Good Product

What do you like best? Ease of function and real time texting, no significant lag. This has approved our patient engagement and ability to promptly contact them. What do you dislike? Occasionally but rarely there will be difficulty signing in that lasts just a few minutes. Recommendations to others considering the product: No major issues, everything sales rep offered was available as promised. What problems are you solving with the product? What benefits have you ...

REALLY USEFUL PLATAFORM

What do you like best? Simplicity and communication on real time What do you dislike? Nothing dislike to me. This platform is near to be perfect Recommendations to others considering the product: It works . Just try it. It is really helpful to connect with you market for a good price Full communication with prospects and clients What problems are you solving with the product? What benefits have you realized? People have direct communication with me ...

NEW USER LOVE IT!

What do you like best? WORKS AWESOME ON ON A SALES CALL AND IM POPPING THE CUSTOMER PICS OF PART INSTANT --- I CAN ALSO SEND THEM A PAYMENT LINK EASY!! AND THEY SAVE ME IN THIER PHONE TO TEXT LATER SALES OR PARTS QUESTIONS I JUST LOVE IT!! What do you dislike? I LIKE EVERYTHING !! SO FAR I HAVE NO DISLIKES What problems are you solving with the product? What benefits have you realized? CUSTOMERS CAN SEE WHAT IM SELLING THEM FOR EXAMPLE , CUSTOMER DIDNT KNWO WHAT WHEEL HE ...

Wonderful Service, Gets results!

What do you like best? Customers find it easy to use and quick to reply with, as result we have seen a greater amount of engagement than with other systems. The easier it is for customers the better it is for us. More customers are also using it to message with us than we expected. The inbox allows quick identification of customers and there status. The ability to see categories of Customers with concerns as well as Successes is of high importance. Dashboard has great stats displayed ...

Podium has made texting parents way easier that's why I would recommend.

What do you like best? I like that it has the templates that we can select because it really helps us out when we are in a rush. What do you dislike? I dislike that we have to close out certain conversations because it will say we have like 40 messages if we do not close it. Recommendations to others considering the product: I Would tell someone considering podium to take their time learning all the cool features podium has to offer and that it will definitely make there ...

Podium is our most important platform!

What do you like best? Very easy to send out links to google reviews, Facebook marketplace interaction and website chat is awesome as well. What do you dislike? Confirmation of received review is slow. What problems are you solving with the product? What benefits have you realized? We have solved the problem of finding a way to connect with customers.

Podium|Must have partner for online reviews

What do you like best? I love how easy it is to work with Podium. The setup was quick and easy and the program has quickly changed around our online Google Reviews presence. With how well this is working on our Google Reviews, I suspect it won't be long before we decide to move it into other online sites such as our corporate Facebook account. What do you dislike? Some of the APIs and reporting functionality seems a little bit limited. We us Domo as our BI platform and always ...