Podium Reviews in May 2025: User Ratings, Pros & Cons

Podium has made texting parents way easier that's why I would recommend.

What do you like best? I like that it has the templates that we can select because it really helps us out when we are in a rush. What do you dislike? I dislike that we have to close out certain conversations because it will say we have like 40 messages if we do not close it. Recommendations to others considering the product: I Would tell someone considering podium to take their time learning all the cool features podium has to offer and that it will definitely make there ...

Podium|Must have partner for online reviews

What do you like best? I love how easy it is to work with Podium. The setup was quick and easy and the program has quickly changed around our online Google Reviews presence. With how well this is working on our Google Reviews, I suspect it won't be long before we decide to move it into other online sites such as our corporate Facebook account. What do you dislike? Some of the APIs and reporting functionality seems a little bit limited. We us Domo as our BI platform and always ...

Great chat feature for our clients!

What do you like best? I really like the chat feature and it's use of texting the client as opposed to having a specific "chat session." Allows for continued engagement and ease of use for the client. No fears of chat disconnects or concerns about idling. We really enjoy the reliability of the chat features! What do you dislike? There is a lot of competition in this space and sometimes it is hard to determine who has the best features. Podium seems fairly basic in most areas but ...

Been a great and easy experience!

What do you like best? The simplicity and ease of the service and mobile app has been a breathe of fresh air! On our end as well for the customer! What do you dislike? Still pretty basic. Definitely room for more features and accessibility. Recommendations to others considering the product: Definitely worth giving a shot! We tried a bunch of other platforms only to land back at Podium! What problems are you solving with the product? What benefits have you realized? ...

Useful, valuable and simple

What do you like best? Easy to interact with customers across multiple platforms. Easy to use and definitely a lot of value for our organization. They keep it simple and it works. Their insights into how your customers will interact with the system are also ringing true to our experience when using the platform. We have only used it for a year and it made an immediate impact and had great buy-in from staff. What do you dislike? Because they have it figured out, I wish they did ...

Great at gathering Reviews

What do you like best? They are able to connect to SQL triggers to make review requests very systematic. What do you dislike? Very new at NPS and they don't do questionnaires well. Recommendations to others considering the product: Podium is fast at implementation and expert in SMS and compliance. What problems are you solving with the product? What benefits have you realized? gathering reviews to create more positive footprint.

Podium Review

What do you like best? Being able to chat with our clients that do not have time to chat on the phone. What do you dislike? Not being notified live of when a conversation comes in. This may be a computer issue and not Podium issue. Recommendations to others considering the product: I would highly recommend Podium as a feature to use to stay in contact and aware of what the client is thinking before, during, and after the service. What problems are you solving with ...

Best Review System EVER!

What do you like best? I like how easy it is to leave a review. It is super easy for our dental offices to send review requests to patients after their appointment. It is also very easy for patients to leave a review versus logging into Google or Facebook and going through their process. Our offices have nothing but good things to say. The webchat is amazing too! I like how patients can start the chat online but continue the chat like a normal text message. This has been so helpful. ...

Easy platform to implement in to your system

What do you like best? The app makes it easy to communicate with your team and customers on the go. Contacting customers the same day of their service to see how their service went is amazing. What do you dislike? In some cases we get information overload. Adjusting your notifications will help with that. Recommendations to others considering the product: You may need a person who is dedicated to managing the platform overall. Our Managers are busy working working with ...

Simple, fast, and convenient.

What do you like best? I love how I can communicate with all of my clients in one place. What do you dislike? It can be a little chaotic with showing all my colleagues, front desk, and trying to figure out how to organize my own things from all of that. But it's not that hard. What problems are you solving with the product? What benefits have you realized? N/A Benefits, having it all in one place and being able to build relationships with my clients easier.