Plivo Reviews in May 2025: User Ratings, Pros & Cons

Plivo Excellent Service

What do you like best? Their are very efficient when it comes to response to support tickets. What do you dislike? So far nothing as each time l send a request will be responded in a timely manner Recommendations to others considering the product Provides timely OTP sms times to our customers What business problems are you solving with the product? What benefits have you realized? Sending of One Time Passwords to our customers and prices very affordable yet providing this service

Twilio is any day better when you have volume

What do you like best? At low volume, they might be more attentive to you when compared to twilio. US,canada pricing is low. What do you dislike? Everything else. When you are not a customer, your sales queries will get resolved really fast, but when you become a customer, you will not get reply. This happens because once you have integrated your system with plivo, the changes that you will move to twillo is low and the plivo guys very well understand this. To start with there a lot of ...

Best price and responsive customer support

What do you like best? Quality service for very affordable price. Customer support is very responsive and supportive. Another + factor is that they have really good documentation for the developer to follow and get things done. What do you dislike? The admin panel and API explorer can be better. Recommendations to others considering the product It's easy to start with and the price is low without any compromise in service. The best thing is their support team is very responsive. What ...

Plivo.com is reliable, easy to use, and has great support

What do you like best? Plivo.com has a turnkey solution to write your own outbound dialing solution, call tracking solution, SMS blasts and anything else you can think of in regard to VOIP solutions. What do you dislike? The approval process for new clients that we try to link to our tracking platform can take longer than we wish, but that is how most VOIP providers process new clients to avoid fraud. What business problems are you solving with the product? What benefits have you ...

Customer since 2014

What do you like best? Plivo has very competitive pricing with minimal downtime with the systems that we currently use. What do you dislike? I sometimes wish that the account manager would be a bit more hands-on and get involved with us in order to see if there are other ways that they can help us. Recommendations to others considering the product Definitely give them a shot. What business problems are you solving with the product? What benefits have you realized? Plivo provides the ...

Some service issues, made it right

What do you like best? They were able to address to my concerns upon renewal and make adjustments to fit our company's needs. What do you dislike? We had some issues with the service being down. Since, we have strict compliance issues we had to have a back up provider. What business problems are you solving with the product? What benefits have you realized? Our software program uses SMS texts to notify sales reps of incoming leads. Plivo allows us to provide these messages without ...

Plivo

What do you like best? Easy to setup to purchase a new phone number to use with our product. What do you dislike? I do not like that phone numbers get whitelisted. What business problems are you solving with the product? What benefits have you realized? None.

Great choice for your telecom needs

What do you like best? Plivo is a reliable and strong partner for Nectar Desk. We are getting consistent high quality of calls, timely responses from support team and constant improvements on development side What do you dislike? Client portal could be better. We would really enjoy if they add multi-user logins and 2-factor authentication. Would be great if they would add MMS support. What business problems are you solving with the product? What benefits have you realized? We use Plivo ...

Simply the best platform for building voice and text applications

What do you like best? With Plivo it's easy to build a first-class application without breaking the bank. What I like about Plivo? Easy to integrate - clean API an SDK for different platforms. Globally ready - two-way SMS and local numbers is 55 countries. Feature-rich, robust and reliable. Fantastic customer support. Honestly, you can't find an offering that can beat Plivo. What do you dislike? No negatives so far. We still need to find what we don't like about Plivo. What ...

Cheap, but horrible service

What do you like best? Best-in-class pricing, as far as I've seen. Simple API and good documentation. Most of the features that I'd like to have. What do you dislike? Extremely poor customer service. I ordered a phone number and needed to send them documentation that proved that I operate at the address I provided. Since I can't think of what kind of documentation they wanted me to send, I sent a customer support request to clarify. I have yet to receive a reply, and it's been over a ...