Plivo Reviews in June 2026: User Ratings, Pros & Cons

Very good response from support

What do you like best? I have asked the question, and got a very detailed response, especially in comparison to other services. What do you dislike? Everything was fine, maybe the answer was not very fast but I understand preparing it took time. What problems are you solving with the product? What benefits have you realized? I wanted to send OTP via voice calls in China. Unfortunately it is not supported, but the response from support was very good and detailed.

Appreciate the Service and Support

What do you like best? I contacted various SMS service providers and got their free/trial account to test out the services and features they provide. Plivo had a very different service and features and stood exceptionally ahead of all other services. The PHLO service by Plivo worked was very easy to configure with no prior knowledge of coding required. The documentation was very clear and accurate. I did still have some queries and the support team was fast enough to respond within the ...

Plivo - one of the greatest communicating platforms

What do you like best? This is an awesome platform that gives you the ability to reach out to people in countries such as India, Vietnam, Zimbabwe, France and others just through a single SMS message. What do you dislike? The disadvantage of Plivo is that the price of their deposit is a bit high. What problems are you solving with the product? What benefits have you realized? My work has become much easier due to the services of Plivo. Communicating is more enjoyable when you ...

Cost effective, robust API, responsive support team

What do you like best? The developer/API console is very robust and refined. The logs are helpful for researching problems. You can find a complete history of what messages were sent/received, and see basically all meta data for each text message, which is very helpful for fixing bugs when using their API. What do you dislike? Avoiding getting blocked by cell carriers. Plivo's support team was kind enough to advise me on how to avoid getting blocked by certain cell carriers, and helped ...

Great support and log tracking

What do you like best? Love the responsiveness of the Plivo support team. The logging is quite comprehensive, as long as you catch it within the past 30 days, so you can troubleshoot on your own. Finally, the base service (SMS and automated calls) is fantastically reliable. What do you dislike? Would love it if if they were more proactive in reaching out when there's a carrier issue instead of learning about these issues after researching out to their support team. What problems are ...

Terrible service

Terrible service. I was on trial and was not initially keen on using Plivo but when I did think of upgrade; I just got a one liner "Our systems have flagged your account, due to which we are unable to provide you access to our services."That is it. They dont seem to understand any business it looks like

Reliable and secure SMS API

What do you like best? Reliable and easy to use API. Easy to integrate and highly scalable. It does not require any expertise to implement the API in web and mobile application because we just need to add the refrences and methods in our program. API delivers the messages quickly even in case of bulk notifications as well. Its confrence calling is much helpful to conduct the audio confrence. Great customer support service. What do you dislike? Rarely noticed any issue in carriers - ...

Significant and robust sms and calling gateway

What do you like best? Its an easy to use and robust API. Integration of Plivo API is so smooth in web and mobile applications. We can send links in the SMS text. It's a reliable API for sms and calling functionality - pretty much faster and highly responsive. Easy to configure as per customized features. Great API for multifactor authentication. Bulk SMS sending feature is awesome. What do you dislike? So far Plivo heading right direction. Plivo provides service at reasonable cost but in ...

Unacceptable business practices

Plivo works. It's not the best service on the market, comparing to the competition. But might be acceptable for you.But there is a more important issue: this company is completely untrustworthy. After months of contract I've suddenly received a notice of termination with 48 hours notice. There was no reason given. "Your account has been flagged" is not a reason.The funny thing is that I have not been even using the account for last few months, yet I have violated some unspecified terms of ...

Unacceptable business practices

What do you like best? Plivo works. You can use phone numbers and program them just as they say. It's not the best service on the market, comparing to the competition, it has some problems, but it could be acceptable for you. What do you dislike? This company is completely untrustworthy. After months of running contract I've suddenly received a notice of termination: within 48 hours notice. There was no reason given. "Your account has been flagged" is not a reason. No explanation. No ...