Plivo Reviews in June 2026: User Ratings, Pros & Cons

Amazing service for anyone getting started with Cloud Communication

What do you like best? Services around the world available within minutes. API are extremely easy to integrate with their helpful documentation. The ability to bring your own voice carrier is so easy to use and works flawlessly! They do Voice very well compared to the competition. They also have a really good flow process called PHLO which is extremely easy to setup and use - espically for the likes of pinless conference or doing something cool with voice or sms with no programming ...

Plivo is an Excellent Value: competitive pricing, reliable service, and great support!

What do you like best? Plivo's SMS has been very reliable from the start. The support when we first setup the account, and ongoing support has been excellent. The best thing we like about the company is that it's pricing is also competitive compared to some of their competitors like Twillio. While they dont offer as many services, we still find that their pay as you go option has worked for us. Some services require monthly minimums, plivo does not. Implementation with our developers has ...

Perfect text messaging automation service

What do you like best? We used Twilio for a few years to send transactional SMS to our clients. With the company growth we found that we are starting to pay too much for SMS services. We found Plivo which completelly replaced Twilio at a much lower price. The switch was very simple with only few lines of code to change. Once coded, everything works as expected for many years already. What do you dislike? Probably a bit harder to use for non-developers. A few months ago our prepaid ...

ZenTrunk has been awesome for us.

What do you like best? Voice quality has been great; no complaints there. We switched partly in an effort to save money and were concerned about losing voice quality in the process, but I'm happy to report that in this case, saving money hasn't cost us quality. I also am impressed with the way that if my PBX rejects inbound calls from one Plivo server, another one tries me from another geolocation, etc, rather than failing the call. I have successfully configured ZenTrunk to work with ...

Plivo: Reliability and Low Cost

What do you like best? Reliability is the most important feature, at very reasonable prices. What do you dislike? There are a few features that are available elsewhere that are not available in Pilvo, so we can't use it for all of our needs. Recommendations to others considering the product: Review the technical documentation, which is online and freely available. What you see is what you get, so assuming their feature set meets your needs, I have no reservations about ...

Affordable and reliable service

What do you like best? Great customer support with fast turnaround times. What do you dislike? Reporting is a bit lacking. It's hard to get any meaningful insight from historic data on their dashboard. Recommendations to others considering the product: Although we haven't yet used several of the features that Plivo has rolled out in the past year, it's clear that they are constantly making their product better. For the functionality we do use, Plivo has been quite reliable and ...

POS service and arbitrary decisions.

I started as a Plivo customer in 2016. I have had an active though dormant account for the last two years and apparently something has changed since then, as when I kicked up another PBX system and tried to fund my account, I got an email saying my account was reviewed and I was declined any continuing services. No reason why, though the message made sure to tell me that it could not be appealed. What a waste of time and POS process. After seeing all of the similar reviews, it is apparent ...

Terrible platform

Terrible platform, terrible account management, terrible customer service. Don't recommend. Nexmo is better priced and has a better overall platform with no commits required.

Our systems have flagged your…

"Our systems have flagged your account..." and it seems as though my account has been deleted, just as I'm ready to go live at work. Well, I think I'll go with a VOIP provider that doesn't give me the mushroom treatment. Thanks for making the decision easier, Plivo. Awful.

Our systems have flagged your account

Our systems have flagged your account, due to which we are unable toprovide you access to our servicesI'm about to go live but after upgrading my account they flagged my account.