Plivo Reviews in June 2026: User Ratings, Pros & Cons

Capable SMS API Platform

What do you like best? Plivo was really easy for us to implement, the ongoing support is there when required. What do you dislike? It is a shame that the SMS numbers are considered VoIP so cannot receive verification codes etc What problems are you solving with the product? What benefits have you realized? We send out text messages in bulk daily, and Plivo allows us to do this with ease by connecting to our back end systems.

Excellent Service and Product for SMS

What do you like best? The tech and APIs are really easy to use. We get to use a single service to get access to SMS worldwide. For a SaaS company like Simplotel that has customers world wide, Plivo makes it really easy. They also keep us updated of the changing regulatory environment. What do you dislike? There is nothing as such. The product works and we have not had any issues. We have not had to interact with their support team either. Recommendations to others considering the ...

Positive experience since 2013

What do you like best? Plivo services are reliable and easy to use. The support is responsive. What do you dislike? The web portal of Plivo is not always easy to use to find back the needed information. Unfortunately Plivo does not provide short code SMS in Europe/France. Recommendations to others considering the product: Read the technical documentation thoroughly to find all possibilities of configuration. What problems are you solving with the product? What benefits have ...

Fantastic customer service. The difference between a good messaging partner and a bad one.

What do you like best? Their feature set is amazing. Constantly adding new functionality (such as PHLO) and voice recognition. We plan to use most of it - which tells me they have a good pulse on the customer base. What do you dislike? It's a stretch to even come up with this. Plivo just works. I would like to see an acceleration of some features, perhaps also get in to mobile push messaging. I'd like to see specifically a Voice Recognition PHLO module. Recommendations to others ...

A Highly Functional Service At A Great Value

What do you like best? Plivo beats competitors on price, which is its main draw, but I’ve also found their customer service to be solid, knowledgeable and informative when needed (like figuring out the reasons behind text messages being accidentally blacklisted by carriers). What do you dislike? Their web interface. It’s not mobile friendly and takes a bit of time to learn how to navigate to find what you want. Recommendations to others considering the product: Use them with ...

One of our most trustable partners

What do you like best? What we love? That the product is in constant evolution, as our product. Many of our providers of Numbers, SMS, Voice created amazing products and then continued selling the product without real evolution. Plivo is different, every week or month we find amazing new features or products. What do you dislike? Actually we don't dislike much. We had some issues but after reporting, Plivo solved all of them. What problems are you solving with the product? ...

Excellent service at a lower cost then Twilio

What do you like best? We have not had any issues with their services thus far. What do you dislike? I can not think of anything we dislike about Plivo services. Recommendations to others considering the product: The Plivo team is there to support you, be sure to contact them for assistance from the onset. What problems are you solving with the product? What benefits have you realized? TExt verification and In-App Calling Feature

Over 3 years with Plivo

What do you like best? I like their API, documentation, availability, and support. Their documentation and api allow you to get very granular and accomplish what is possible. I have used it to automate call recording and transcript taking for a telephone service bureau that has now been running for ~ 2 years. I have also used Plivo for a since abandoned project to convert landline phones to VOIP phones. In the 3 years, I have used then 24/7 for telephonemessagepad.com, I cannot remember a ...

Plivo is great !

What do you like best? What I like best about Plivo is its ease of use and how easily it has integrated with my crm. We use 10xcrm and have been using them for about 2 years and Plivo is the phone company on the back end that we make calls from. I can say in the past two years we have always been up and running with zero issues. What do you dislike? I wish that we could send MMS pictures, that is really the only thing I don't like but I am sure they will come out with this feature ...

Plivo X years

What do you like best? Pricing structure. Straight forward pricing and best of all, the lowest for business grade providers. Support is responsive and knowledgable. What do you dislike? Not much. New SMS number search interface can be improved. They should consider supporting more audio codecs like opus. Recommendations to others considering the product: From a pure black box perspective, as an SMS delivery agent or VOIP termination service, Plivo stands out as the best in ...