Plivo Reviews in June 2026: User Ratings, Pros & Cons

TD Review of Plivo

What do you like best? They are really responsive to support questions, and usually can pinpoint where my problem is even if the issues we face are a different provider. The logging and ability to trace issue is very good. What do you dislike? I would love to get 6 minute billing on the full platform. Currently we only use the SIP In/Out for the media handling Plivo provides, but since starting outbound dialing and needing 6 second billing to make that affordable for clients, it is ...

Great Customer Service

What do you like best? I have to admit that I had a problem when first opening my Plivo account and it working properly in Thailand with a third party app, they were fantastic in dealing with my problem, they kept in constant contact informing what was happening, as it was due to a third party they chased that constantly to ensure that things were resolved, they then resolved the issue and the product is fantastic and extremely useful. This product saves so much time when I need to ...

Great texting platform

What do you like best? Ease of use and integration with Jackrabbit What do you dislike? Cannot respond to their texts in Gmail. Need to go into Jackrabbit and send there. Recommendations to others considering the product: Made communication with our families much easier. What problems are you solving with the product? What benefits have you realized? Parents prefer to be texted. Get a faster response than calling or email

Easy to Integrate with

What do you like best? Ease of integration, straight forward costing model What do you dislike? Can't think of anything that we disliked Recommendations to others considering the product: Texting helped us increase the ability for us to connect with our customers as in today's world, everyone in constantly on their phone. What problems are you solving with the product? What benefits have you realized? We added another medium to client outreach and have experienced an ...

Works great and cheaper than most competitors

What do you like best? It works quite well for small to mid-size applications and is cheaper than most competitors. What do you dislike? Sometimes SMS messages don't go through. They are marked as delivered but the recipient does not receive them. Had to "whitelist" the recipients number to get it to work. What problems are you solving with the product? What benefits have you realized? Using Plivo to send out load information and dispatch messages in the trucking industry.

Plivo has helped us deliver consistently to our customers, especially in SE Asia

What do you like best? Having tried other vendors, we found Plivo to be easy and customisable, not to mention super reliable too. With our growing number of customers coming in from South East Asia, no other vendor could deliver as consistently as Plivo has. This was the main turn key for us. What do you dislike? We do not appreciate the fact that we have to pay for a sender ID to send SMS for multiple regions. We weren't aware of this and found it slightly disappointing. I also ...

Most versatile on-demand SMS Provider/Gateway I've used

What do you like best? Plivo's responsive support is great - they are quick to respond to issues and provide details to on problems. They also offer Vanity IDs (using words instead of numbers) for outbound SMS that allow us to send SMS to users that they can easily identify the sender without having to add a number to their contacts. The speed of the API is good too, handing off a lot of unique SMS can take a while, but it's still faster than many other competing services. What ...

Be wary of their bait and switch…

Be wary of their bait and switch tactics. When you create your account you will see many available phone numbers to purchase. Upon making a payment, thousands of them disappear.I opened 2 accounts, on my paid account I see no availability, on my unpaid account I see many available numbers for the exact same query.

Solid Voice & Messaging Platform with a Revamped UI

What do you like best? Plivo is simple to use and competitively priced. The few fractions of a cent you save vs a platform like Twilio do add up, and I needed to spend the least I could. They have multiple SDKs which makes getting started pretty easy What do you dislike? It's hard to not compare Plivo to Twilio. Twilio has world-class API documentation, not just in the SMS industry, but in the SaaS industry as a whole. When I started using Plivo, the docs had much to be desired, ...

Super easy to integrate

What do you like best? Value for money + Reliability + Easy of integration What do you dislike? That I don't have more reasons to use Plivo What problems are you solving with the product? What benefits have you realized? SMS messaging for notifications and 2FA