Plivo Reviews in June 2026: User Ratings, Pros & Cons

Great support and a very easy to use SMS API

We use Plivo's SMS API for notifications to our customers, so it's important that these messages get to our users in time. We were using another vendor earlier who is much larger (T#*!!*o), but moved over with all our traffic as they clearly have much better support and a simpler API. It was easy to migrate and whenever we have had any delays with delivery the team has been pretty responsive.I would certainly recommend them to others.

Better than most, but room to improve

What do you like best? Worldwide coverage. Easy to use platform. Fast support response. What do you dislike? Texts are priced well but the monthly fee is expensive. The new update has made it more complicated. Recommendations to others considering the product: They are very good but they need improvement as they also charge a monthly fee even though you are charged for texts. What problems are you solving with the product? What benefits have you realized? ...

New Start-Up Phone System Success with Plivo and 3CX

What do you like best? The Zentrunk service is easy to setup and the Plivo UI is far superior to any other SIP provider I experimented with when integrating with my hosted 3CX phone system. What do you dislike? So far, I have not found anything to dislike about the Plivo Zentrunk SIP Service. Recommendations to others considering the product: If you are a new startup looking for a SIP Trunk service that delivers and does not hurt your bottom line, use Plivo Zentrunk with the ...

I.Me.Mine Digital

What do you like best? Customer service is very responsive and helpful. What do you dislike? Plivo charges rental fee for the short code approval which doesn't make sense as we don't get to use them. What problems are you solving with the product? What benefits have you realized? We are able to communicate/reach people who don't check emails.

A flawless experience so far

What do you like best? Very easy to set up and to use. SMS get delivered perfectly. What do you dislike? Outbound messages outside USA and Canada are very expensive. What problems are you solving with the product? What benefits have you realized? We run online coding classes and we send class reminders to students as well as other alerts.

Powerful, well-supported and versatile platform API for integration into all modern comms networks.

What do you like best? Versatile, well documented API available in all major languages enabled me to develop my own product, fully web integrated, limited only by my own vision of the possible. A solid foundation for the high call quality, fast and reasonably priced communications service we provide. Very knowledgeable and helpful technical support, even for a non-premium account, with prompt and focused answers - no trawling through a maze of AI generated FAQ possibilities before ...

Flawless delivery of SMS Messages!

What do you like best? Simple API, Efficient Server-to-Server communications, Easy dashboard to diagnose delivery issues. What do you dislike? Application setup was was a bit confusing. What problems are you solving with the product? What benefits have you realized? I send short notifications of new job assignments to several thousand independent contractors. Delivery reliability is fantastic compare to using SMS email gateways like I was using before.

Extremely easy to set up and use with fantastic support.

What do you like best? Without a doubt the great technical support. They are very quick and responsive and it clearly shows they care about their customers What do you dislike? I honestly can not think about a single thing I dislike, everything is easy to use and does exactly what it says on the tin. What problems are you solving with the product? What benefits have you realized? We use plivo as a messaging alert service for out platform, if an alert goes out we use it to ...

Plivo - best api's

What do you like best? easily programmable api's and great costumer support and very responsive, will answer you and your team under 24 hr from my experience. all customization option are open for the user to implement what you need to build a superior program. also all documentation is clear. What do you dislike? need a knowledge base before starting but after getting familiar with plivo system thing run smoothly. the reason is that plivo uses a vast library and have many custom ...

Great system for sending SMS

What do you like best? I have enrolled as backup system but due to easiness of integration and support this is now our primary system for sending SMS. What do you dislike? Its almost 3 months we are using it. As of now none. What problems are you solving with the product? What benefits have you realized? We are sending SMS to our customer to notify about their order and transaction. Toll free number allocation for transactional email and higher sending limit help us to ...