NEWJoin 2M+ software buyers|Get Weekly Insights, Trends & Expert PicksSubscribe free →

Spotsaas logo
Planhat - Customer Success Software

Planhat Reviews in July 2026: User Ratings, Pros & Cons

Empowering customer success with data-driven insights.

4.7

Add to compare

Starts from $1,150 / Month

See Plans & Pricing

Planhat Reviews & Ratings

4.7

Excellent

Based on 200 ratings & 387 reviews

Are you using Planhat?

Rating Distribution

Excellent

(315)

Very Good

(65)

Good

(2)

Poor

(3)

Terrible

(2)

Spotsaas Editor’s POV

Planhat provides detailed analytics and automated engagement tools for customer retention workflows. Before shortlisting, verify that its mobile notification system integrates with your existing CRM and email platform—this is not automatic and requires API configuration. Check whether the reporting dashboard covers your specific KPIs (churn rate, NPS, engagement ...Read more

Planhat pros and cons

  • Detailed customer analytics

  • Automated engagement tools

  • Mobile notifications

  • Beautiful reporting

  • Limited customization options

  • Steeper learning curve

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 141-150 out of 387

AU

Anonymous User

05/18/22

4 out of 5

"Very intiutive platform"

What do you like best about Planhat? That we can spot our most important data very quickly, and it is very easy to use. Also, it allows us to share information in a very efficient way. The business results and analysis are very visual and detailed.

AU

Anonymous User

05/18/22

4.5 out of 5

"is a platform with many possibilities and a friendly interface"

What do you like best about Planhat? Being able to create automation with other systems and make the process more scalable What do you dislike about Planhat?

AS

Ajmal S

05/18/22

4.5 out of 5

"Planhat is an amazing, quick and easy tool to work!"

What do you like best about Planhat? Planhat is a simple and easy tool for users. Planhat has all sorts of integration with the other industry-standard software. Easy to customize the user customer based on user requirements.

EB

Espen B

05/18/22

4.5 out of 5

"Great tool for enterprise software solutions"

What do you like best about Planhat? Good overview of customers, stages, status and activities. Kindly.ai works with cross-functional teams in squads and tribes, and Planhat allows for including the various teams and resources which we utilize in playbooks and triggers for various operations. Including the teams in Planhat has reduced the use of Trello and other project tools, and provides a much better overview of customer activities and projects.

AU

Anonymous User

05/18/22

4 out of 5

"Been working in Planhat for a year ish."

What do you like best about Planhat? The ease to use, the structure of the platform and the possibilities to map your customers. What do you dislike about Planhat?

SS

Sadhna S

05/18/22

4 out of 5

"User Friendly with a lot of reporting to track our daily activities and scheduled ones."

What do you like best about Planhat? Dashboard and the filters which allow me to select accounts based on phases, so that i only look at the accounts which needs attention and can check on the OK accounts once in a while.

AU

Anonymous User

05/18/22

4 out of 5

"Lot of functionality - less intuitive"

What do you like best about Planhat? I like all the possibilities that Planhat offers, like automations, playbooks, different kind of filters, enduser playbooks and the integrations with other systems like slack or pipedrive

SL

Stéphanie L

05/18/22

5 out of 5

"Très bon outil CRM CSM"

What do you like best about Planhat? Facilitié de prise en mains Accès aux informations clés du client

JB

Julián B

05/18/22

5 out of 5

"An amazing SaaS for a Startup and a ScaleUp"

What do you like best about Planhat? The software is easy to integrate to your other tools. It works smoothly and has all the features you need to scale your CX team.

M(

Manosmita (Mano) D

05/18/22

4 out of 5

"Highly customisable tool"

What do you like best about Planhat? We were able to customise the tool as per the Customer Success Project, we also loved the insightful dashboards that we were able to build in the tool.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].