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9.6

Spot Score

Pipedrive - CRM Software

Pipedrive Reviews in May 2025: User Ratings, Pros & Cons

Streamline your sales process and close more deals.

4.5

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Starts from $9.90/User/Month when Billed Yearly, also offers free forever plan

Pipedrive Reviews & Ratings

4.5

Very Good

Based on 5199 ratings & 2966 reviews

Rating Distribution

Excellent

(2339)

Very Good

(495)

Good

(70)

Poor

(17)

Terible

(45)

Expert's Review

Pipedrive has proven itself to be an exceptional CRM solution, particularly for small to medium-sized businesses and sales-focused teams. Its intuitive design and customizability make it a standout choice for those transitioning from simpler tracking systems like spreadsheets, while still offering the flexibility to scale with businesses as they grow. Users ...Read more

Pipedrive pros and cons

  • Offers a cost-effective alternative to Salesforce, making it budget-friendly for smaller teams and businesses.

  • Intuitive, easy-to-use platform with excellent customization options for tailoring to specific organizational needs.

  • Clear, visual layout for tracking sales processes, deals, and project progression.

  • Exceptional customer support with knowledgeable representatives offering demos, follow-ups, and personalized assistance.

  • Some users find the system complex initially, requiring proper guidance and support for efficient use.

  • The platform lacks certain desired integrations (e.g., Typeform), limiting advanced functionality for certain use cases.

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Showing 341-350 out of 2966

GM

Gilbert Minerve

06/27/23

5 out of 5

Beatriz a brilliant Customer Success Manager

I am grateful for your unwavering dedication to our success. Your tireless efforts and proactive approach. Thank you for being an exceptional partner and for providing a level of service that deserves nothing less than five stars. Keep it up

DK

Danny Kasper

06/27/23

5 out of 5

Garrett is awesome!

Garrett was very patient, thorough, and understanding as we worked our way to a decision to move forward with PipeDrive. The CRM has been very easy to use and adapt to our workflow.

P

Philipp

06/26/23

5 out of 5

From all the CRM solutions out there…

From all the CRM solutions out there Pipedrive has the most simple solution giving helping us to boost and coordinate sales without spending hours on the configuration and paying for tools we don't need in our B2B-business. It is already the third time implementing pipedrive in a company.

AC

Aurélien Chapuzet

06/22/23

5 out of 5

A very flexible and powerful tool to build any custom CRM solution

Pipedrive's CRM is a great flexible tool to build a custom solution for multiple purposes. As a product manager, it was very easy to design and configure according to my needs. The customer team was very helpful during this process, allowing us to smoothly do the migration from the previous CRM to this new version.

RB

Rolf Birkholz

06/21/23

5 out of 5

A very friendly and very helpful introduction

It was a very friendly, nice, warm and very helpful meeting with Alice.

JV

Joseph V

06/20/23

5 out of 5

"Pipedrive works for us!"

What do you like best about Pipedrive? Ultimately we appreciate Pipedrive for the fact that it delivers great value for the price, at all subscription levels. It is fast, easy to use and is focussed on the experience of real salespeople. The sales manager can also drill down to obtain the reports she/he will need.

MK

Maksymilian Kozarzewski

06/20/23

5 out of 5

Great onboarding

Great onboarding from Shanice! Customer service is great.

D

Dominic

06/19/23

5 out of 5

Starting a new business and your…

Starting a new business and your structure of setting up a new company, populating custom fields are all much simpler and user friendly compared to other CRMs I have used in the past.

AS

Andy Stahlman

06/19/23

5 out of 5

Pipedrive is the best CRM I've ever…

Pipedrive is the best CRM I've ever used. I implemented the software at my previous company and built out a sales team with only this. After an acquisition we had to move to Salesforce and nobody liked it. Now that I am launching a new company, I recommended Pipedrive and we are back up and running. The new features like email tracking and drip campaigns are a gamechanger. Very happy!

MO

Michael Ohler

06/19/23

5 out of 5

Alice helped us immensely

Alice helped us immensely wrap our minds around how to best use Pipedrive. Very responsive to our questions. I am just not sure if I manage to implement all things but will get started now and have assembled my contacts in Excel format to import into Pipedrive.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].