Pipedrive Reviews in September 2026: User Ratings, Pros & Cons

Pipedrive is easy to use

Pipedrive is easy to use. We haven't spent much time teaching people to use it for this reason and that's awesome. We would like more robust reporting in the long run.

Best CRM! Easy, Enjoyable, Flexible, Customizable

I have implemented Pipedrive at 3 companies now and everyone loves it! I love how autonomous the program is: updating and personalizing can happen in minutes and on the go. It is simple to learn on your own or after a 30 minute training, super intuitive. And ee all know Salespeople hate reporting; Pipedrive's interface makes it enjoyable and simple. The mobile app is wonderful as well. It's been great watching them grow and improve over the years. Looking forward to their future development!

Great pipeline management tool for sales

Easy planning, automation, tracking of correspondence with Outlook. I can see if and when they open emails and even if they clicked on a link within the email or not! This allows me to gauge temperature before even engaging in a phone conversation. Support is quick to respond and software is intuitive. Great product, highly recommend.

I like this tool because I can give the…

I like this tool because I can give the support to our clients fast and more efficient, it is easy to use and the service they give us when having a doubt is great, I thank my company for giving us this work tool. Really make a difference. I can qualify it as Best Practices.

Pipedrive is flexible

Pipedrive is a flexible, straight forward and easy to use CRM that I can cater to the specific needs of my business.

The most flexible CRM I've used!

Our whole team loves Pipedrive! We started off on a lower level plan and gradually as we got used to the process, and building out our own custom fields we've taken it from a place that we dump data and occasionally check to a place where we live. Managing our days, contacts and deals we're able to automate combining some external processes with Zapier and internal processes with Pipedrive. Leadbooster added a whole level to our online presence and we love it! Tying this all together with ...

Pipe drive is an awesome

Pipe drive is an awesome way to keep all of your customers and estimates in order and it make it very easy for doing follow upsI much more prefer going on pipe drive as apposed to doing a weekly report it also helps with your monthly report and yearly report

Online help is next to useless even…

Online help is next to useless even when screenshots are sent. They struggle to elaborate around functionality and specific issues that are occurring. It is a good CRM but the support in place to get the best from it and those intricate details to truly monitor a team and produce results are hard to reap with too many hidden functionalities.

Pipedrive is easy and clean to use

Pipedrive is easy and clean to use. I love the visual Pipeline. The contacts/organizations filters could be more intuitive, I always get stuck having to tweak those for longer than I want. I also wish there were ways to create different permission sets easier for various users.

Excelente herramienta para la gestión…

Excelente herramienta para la gestión de ventas.