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9.6

Spot Score

Pipedrive - CRM Software

Pipedrive Reviews in May 2025: User Ratings, Pros & Cons

Streamline your sales process and close more deals.

4.5

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Starts from $9.90/User/Month when Billed Yearly, also offers free forever plan

Pipedrive Reviews & Ratings

4.5

Very Good

Based on 5199 ratings & 2966 reviews

Rating Distribution

Excellent

(2339)

Very Good

(495)

Good

(70)

Poor

(17)

Terible

(45)

Expert's Review

Pipedrive has proven itself to be an exceptional CRM solution, particularly for small to medium-sized businesses and sales-focused teams. Its intuitive design and customizability make it a standout choice for those transitioning from simpler tracking systems like spreadsheets, while still offering the flexibility to scale with businesses as they grow. Users ...Read more

Pipedrive pros and cons

  • Offers a cost-effective alternative to Salesforce, making it budget-friendly for smaller teams and businesses.

  • Intuitive, easy-to-use platform with excellent customization options for tailoring to specific organizational needs.

  • Clear, visual layout for tracking sales processes, deals, and project progression.

  • Exceptional customer support with knowledgeable representatives offering demos, follow-ups, and personalized assistance.

  • Some users find the system complex initially, requiring proper guidance and support for efficient use.

  • The platform lacks certain desired integrations (e.g., Typeform), limiting advanced functionality for certain use cases.

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Showing 291-300 out of 2966

JM

J Marks

08/16/23

5 out of 5

Pipedrive is very user friendly and…

Pipedrive is very user friendly and allows for customization. I like that I can connect so many bits of information and see my progress. The support staff is great! Just started using it, but so far so good!

CP

Chandler Payne

08/16/23

5 out of 5

Joana was great and her sales cadence…

Joana was great and her sales cadence was poignant. Excited to utilize the platform for our business.

MN

Martin Nein Wieland

08/16/23

5 out of 5

Alice was very kind and answered all of…

Alice was very kind and answered all of our questions. It was a very nice experience working with her.

GK

GEORGE KARATZAS JAMES CRESS FL

08/14/23

5 out of 5

Jennifer was great to deal with

Date of experience: August 15, 2023

D

Doug

08/14/23

5 out of 5

The best among the competition

Pipedrive turned to be my choice between the other CRMs because it is a lot more easy to use while having the same or even better functionalities, which are being the differential to make my business grow a lot faster.

BK

Billy Konczak

08/14/23

5 out of 5

Fantastic CRM

I have worked in sales for the better part of two decades and have categorically despised CRM's until I met Pipedrive. As a sales executive, the power to automate tasks that bog down my reps with unnecessary paperwork makes everyone's lives a little easier. I recommend Pipedrive to all of my peers.

MP

MacEwen Patterson

08/10/23

5 out of 5

great support !

We recently had to downsize our usage based on financial issues and Jennifer went to town with our new configuration to make sure we’re getting the most from the tool. The support and guidance is remarkable and we are looking forward to seeing what the future holds for us with this tool.

JG

John Gwin

08/10/23

5 out of 5

Pipedrive's product is wonderful

Pipedrive's product is wonderful. We have three instances of it being used for multiple things. We use it as a CRM, for sales, for implementations, etc. We LOVE the product. What we love most though...is their customer service. For a big company and a tech company - their service quality is beyond reproach. A++

SS

Shelvia Smith

08/09/23

5 out of 5

Stephani is AWESOME

Stephani has been incredible throughout the decision and implementation process of Pipedrive. She is extremely attentive and supportive. I am so happy that we were able to work with her.

JM

Jennifer Maughan

08/09/23

5 out of 5

We have worked with Pipedrive for three…

We have worked with Pipedrive for three years plus now and have truly enjoyed using this system as it is easy to use and meets our needs, which include being able to create reports that show us our progress. Jennifer Hardy has been a fantastic help and quickly responsive whenever we've had a question. I truly enjoy using Pipedrive.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].