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9.6

Spot Score

Pipedrive - CRM Software

Pipedrive Reviews in May 2025: User Ratings, Pros & Cons

Streamline your sales process and close more deals.

4.5

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Starts from $9.90/User/Month when Billed Yearly, also offers free forever plan

Pipedrive Reviews & Ratings

4.5

Very Good

Based on 5199 ratings & 2966 reviews

Rating Distribution

Excellent

(2339)

Very Good

(495)

Good

(70)

Poor

(17)

Terible

(45)

Expert's Review

Pipedrive has proven itself to be an exceptional CRM solution, particularly for small to medium-sized businesses and sales-focused teams. Its intuitive design and customizability make it a standout choice for those transitioning from simpler tracking systems like spreadsheets, while still offering the flexibility to scale with businesses as they grow. Users ...Read more

Pipedrive pros and cons

  • Offers a cost-effective alternative to Salesforce, making it budget-friendly for smaller teams and businesses.

  • Intuitive, easy-to-use platform with excellent customization options for tailoring to specific organizational needs.

  • Clear, visual layout for tracking sales processes, deals, and project progression.

  • Exceptional customer support with knowledgeable representatives offering demos, follow-ups, and personalized assistance.

  • Some users find the system complex initially, requiring proper guidance and support for efficient use.

  • The platform lacks certain desired integrations (e.g., Typeform), limiting advanced functionality for certain use cases.

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Showing 2961-2966 out of 2966

LP

Leonidas Papoulakis

01/01/70

4 out of 5

Very good experience for the past 2…

Very good experience for the past 2 years, where i use them!

R

Rebecca

01/01/70

4 out of 5

Simple and Customizable

It is a great system fro tracking sales efforts by way of stages, activities, and much more. Features are always being updated with new ones introduced as soon as they are available without the need for lengthy downtime. Being on the cloud, Pipedrive can be accessed from both computer and phone app anywhere in the world. Another great thing is how easy it is to add custom fields, filters, etc.

EH

Emma Harper

01/01/70

4 out of 5

Not easy to learn- but once you get the…

Not easy to learn- but once you get the hang of it its a very powerful tool!! would recommend

JE

Jennifer Ellard (Marketing)

01/01/70

4 out of 5

Pipedrive is easy to use

Pipedrive is easy to use. We haven't spent much time teaching people to use it for this reason and that's awesome. We would like more robust reporting in the long run.

CH

Clark Harris

01/01/70

4 out of 5

Pipedrive is easy and clean to use

Pipedrive is easy and clean to use. I love the visual Pipeline. The contacts/organizations filters could be more intuitive, I always get stuck having to tweak those for longer than I want. I also wish there were ways to create different permission sets easier for various users.

BG

Ben Goodall

01/01/70

2 out of 5

Online help is next to useless even…

Online help is next to useless even when screenshots are sent. They struggle to elaborate around functionality and specific issues that are occurring. It is a good CRM but the support in place to get the best from it and those intricate details to truly monitor a team and produce results are hard to reap with too many hidden functionalities.