Pipedrive Reviews in July 2026: User Ratings, Pros & Cons

Very easy CRM system to use - you can adapt to your own needs

What do you like best? You can adapt to your own needs and easily see how much a quote is without opening the customers details What do you dislike? You can't access emails that are on there. Recommendations to others considering the product Very easy to use and very adaptable to your needs What business problems are you solving with the product? What benefits have you realized? Keeping in touch with prospective customers. You can easily see from the Customer Deals what the ...

We Love Pipedrive and Use It Daily

What do you like best? The fact that it alerts you and stores the customers request and information. Once we contact the customer, we can leave a note of what was discussed for the entire company to review. What do you dislike? The only dislike I have is that the mobile version is not as user friendly as the desktop version. Recommendations to others considering the product Try it, you will love it and will find its a great tool to track customer info and increase sales What ...

Best Sales CRM I've used.

What do you like best? What I like best is that is shows me at a glance everything I've got going on, is easy to set up, and then stays out of my way. What do you dislike? Reliance on Zapier for automation. A number of Zapier-dependent automation items would be fairly trivial for Pipedrive to just integrate. ( I feel able to say that being that I am a developer Recommendations to others considering the product Try it, watch the video so you can see how visual the flow is, that's ...

Great product

What do you like best? Easy to understand and a great way to track leads from the initial contract all the way through closing the deal. What do you dislike? It would be nice if there were features that automate the process. I.e., if you contact a lead, the lead is moved to a different phase of the sale. It would also be nice if there were a way to detect if there is already a deal with the same or a similar name in order to prevent duplicate leads. What business problems are you ...

Pipedrive has allowed us to follow our own rule of Keep It Simple Stupid

What do you like best? It's so easy and intuitive. We previously used a big clunky system that required hours of training, had no customer support, and didn't easily do the things we wanted it to do. This system allows us to have a shared consciousness of what everyone is working on and how we can best contribute. What do you dislike? I want the integration to work better with my Mac Microsoft Outlook, but it's getting there. Recommendations to others considering the product We're ...

User friendly cloud CRM system

What do you like best? I manage a team of sales representatives remotely from a different state. Pipedrive makes it so easy for me to track what my employees are doing throughout the day and identify where our customer's are in their sales cycle. I would highly recommend this to any size sales team who wants to be more organized and simplify the customer management process. Wonderful product with a lot of customization! What do you dislike? My only suggestion would be simplify the ...

Ferramenta completa

What do you like best? Informações são sincronizadas consigo acessar as informações em diversos campos, conseguindo dar sequencia as atividades, o desing da plataforma também me agrada muito. What do you dislike? Ter de alimentar com as informações dos clientes Recommendations to others considering the product Tenho visto o receio que as empresas tem de conhecer novas ferramentas, mexer em time que está ganhando não e fácil, porém acredito que e a hora que as empresas tem para se ...

Great tool to track your sales pipeline and customize it to your company

What do you like best? As a Project Controller, i like the recently added analytics module from pipedrive the best!. Also the customize fields we use often. Pipedrive has a lot of possibilities to customize it to your own company What do you dislike? We don't use the 'products' in pipedrive. I dont know how to use this particular module. We don't use the API from Pipedrive. Recommendations to others considering the product I would highly recommend Pipedrive What business problems ...

What a difference!

What do you like best? I used to track sales through a weird mix of excel spreadsheets and other tools, it was a total mess and when my work grew it became totally confusing. This does not happen with Pipeline. What do you dislike? Nothing really, at the moment everything is fine Recommendations to others considering the product Give it a go, I skeptically took the trial and am amazed What business problems are you solving with the product? What benefits have you realized? I'm ...

Great CRM for small sales teams

What do you like best? it's very easy to use and simple. I was looking at using Salesforce but it required too much customization and was not a plug and play solution - it was bit intimidating to get started. Pipedrive makes it very easy to get started. What do you dislike? needs to have better integration with email so that you don't have to add in contacts manually. Right now, you can only bcc to feed updates to the pipedrive crm What business problems are you solving with the ...