Pipedrive Reviews in July 2026: User Ratings, Pros & Cons

Phenomenal customer service

What do you like best? This is a fantastic tool for managing your pipeline. IN addition to that, they have built some pretty advanced software for tracking a sales pipeline that is actually easy enough to use for a sales team. What do you dislike? No freemium option. Would like to have limited options available for free. What business problems are you solving with the product? What benefits have you realized? Pipeline and sales management

Sleek, easy to use and packed with great sales tools

What do you like best? The user experience is fantastic. I previously had to log my sales work in SalesForce, which was incredibly old fashioned and time consuming. Pipedrive has great lay out and actually helps drive sales. The next field you need to fill out is almost always highlighted, suggested actions/tasks are shown to you and data look up is done as you type. The app, which can log a phone call as an action directly to your opportunities is quite cool. I also love the sneaky, ...

Great for CRM with intergrated links

What do you like best? It's pretty simple to get your head around, they don't spam you with updates and random promotions. What do you dislike? You can't add simply set up a repeat addition. would be my only pain with this. It's pretty easy to work around but, I like my shortcuts when it comes to adding CRM details. Recommendations to others considering the product For what it does, it does it well, my director set this up and I picked it up within an hour and worked on what I could ...

Pipedrive is awesome

What do you like best? It is very user-friendly. It doesn't appear complex, but it can do powerful things. It selectively syncs with my Google For Work account, so each contact withing Pipedrive shows the conversation history, including emails, phone calls and LinkedIn messages (using Ecquire. The Kanban view of my pipeline is excellent. I can maintain multiple pipelines for different products, projects or stages. We use one pipeline for "influencers" and another for prospects. ...

Has to be the most complete for what I need

What do you like best? It is very customizable. Once you find your way around it, which is fairly easy , you can really shape it they way you want it. I also really enjoy the workflow. Their activity page make it easy to go around your task, complete and add the next action. What do you dislike? Well, there is not much I dont like about it. I could enjoy being able to do everything in one page when I do my activity, but it's not like it was that slow. It's really just that you are ...

Easy and sales oriented platform

What do you like best? Very easy, self-service platform. Very oriented for sales staff and sales management What do you dislike? Lack of functionality like more robust CRM applications What business problems are you solving with the product? What benefits have you realized? Managing pipeline and oppourtunities

Pipedrive - Great Adaptable CRM For You.

What do you like best? That the tool can be customize to fit your industry and your own needs a goals in the sales process. All the features are there, you just need to draw out them out for your business needs. I am continually changing the features so that each change, helps me better manage my pipeline of business and leads. What do you dislike? Takes some time to figure out the features and how to customize it to for your own needs. It is a learning curve. Recommendations to ...

Excellent solution for a mid-size company

What do you like best? Super intuitive workflows to move leads through the funnel. I don't think anyone did a better job a visualizing the funnel like this. Highly recommend to anyone who isn't ready to drown in the pricing, customization nightmare of larger CRMs. What do you dislike? We hit the ceiling with customization to allow for deep hooks into our platform and forecasting. But i have a feeling it was just because of the complex product that we have. Recommendations to others ...

Loved Pipedrive. Wish I was still using it.

What do you like best? I loved how simple it was. I loved the kanban layout. I loved how it didn't take a degree and an inside support person to help figure it out. What do you dislike? I didn't like that it couldn't handle the size of leads and stuff we were getting. I didn't love that the support was very non-person to persony. Recommendations to others considering the product It's the best CRM to start with if you are a startup. Do not start with salesforce. You will not be ...

Great Budget CRM

What do you like best? The best thing about Pipedrive is the price. For a fraction of the big boy CRM's you can have many of the same features with a much shorter learning curve. Training can take as little as a few minutes to get up and running and it does a great job tracking all open leads. What do you dislike? Some of the integrations don't work quite as well as I would hope. For instance to attach an email to a project you have to bcc it every time. It would be great if you could ...