Pipedrive Reviews in July 2026: User Ratings, Pros & Cons

Great, Simple CRM With Plenty of Helpful Integrations

What do you like best? Overall, I've grown to appreciate how deceptively powerful Pipedrive is while maintaining its simplicity. What do you dislike? The email integration would be much more powerful if it had built in templates/scheduling/cadence/tracking capabilities. Recommendations to others considering the product If you need a CRM with a Gmail extension, look elsewhere (as of 2017-01-17. What business problems are you solving with the product? What benefits have you ...

Simple and flexible

What do you like best? As our company grows and our needs change, Pipedrive is flexible enough to keep up What do you dislike? There are a few features that would make our lives easier, but I can't think of anything bad about Pipedrive. They've made a lot of search and auto-save enhancements recently which have helped. What business problems are you solving with the product? What benefits have you realized? Our sales & customer success teams both use Pipedrive and it helps us keep ...

Pipedrive

What do you like best? I like the Pipeline tracking, especially for Leads. Easy to use and customize. What do you dislike? I would like to see a Marketing Campaign that is easy and makes use of templates. What business problems are you solving with the product? What benefits have you realized? Automation

Great for tracking contact history!

What do you like best? I love how the system completely automates the contact tracking. They can tell you how, when and why you called your sales prospects. What do you dislike? The whole interface is a bit cluttered. It could use some streamlining. Recommendations to others considering the product Get your contacts in as soon as possible as to not forget. What business problems are you solving with the product? What benefits have you realized? We were trying to organize our ...

Pipedrive- simple & effective

What do you like best? Pipedrive has done a great job of building out a CRM that encompasses the sales pipelines and stages. In addition, they've done a great job of implementing the ability to add tasks to deals, assign users as owners, and more. What do you dislike? There are some basic features that are lacking. For one, you cannot see the full history of a task. Ie, you cannot see who checked a task off as done, only who last edited the task itself. Additionally, the layout can be ...

Pretty good but they lost all my emails last year. It was a glitch but a pretty significant one.

What do you like best? It is an easy functionality to use and gauge a pipeline. I think there are probably some that have surpassed them but for the price it works fine vs. a Salesforce tool for a small org. A lot of money to spend on something just ok. What do you dislike? That they lost my emails. They should have given incentives for the loss. They sent a lot of email apologies but nothing more unless I missed it. Recommendations to others considering the product They figured out ...

Great for organizing projects!

What do you like best? As an artist who does a lot of custom paintings it's difficult to keep track of what stage each client is at. Pipedrive has taken that stress away and I can easily move clients around as I finish each step. It's also really really easy to use which means I actually use it! What do you dislike? I'm really happy using Pipedrive and cant think of anything I dislike at this time. What business problems are you solving with the product? What benefits have you ...

Very good for small to mid-size databases

What do you like best? The dashboard is great, where you can see the entire pipeline. And move things there itself and also change priorities. You can add tasks, meetings etc without switching screens. What do you dislike? Some functions like building curated lists can take a bit of time. Recommendations to others considering the product Definitely worth trying out unless you have a massive database, In that case it can be a bit slow. What business problems are you solving with ...

Incredibly flexible

What do you like best? Very simple to use, incredibly flexible, and highly customizable. Drag, drop, and customize. Upload spreadsheets, so much more. I also like that it's features aren't bogged down like SalesForce, light enough to jump in and use as a casual user. Lightweight, customizable, simple and fast! What do you dislike? I don't have a single complaint! It's a fantastic piece of SAAS (but admittedly my requirements are pretty simple Recommendations to others considering the ...

Nice basic CRM

What do you like best? Reminders help keep you on track and doesn't let me miss important steps. What do you dislike? Seems like I have to reenter information several times between different input panels. For instance, I get a lead I input the the lead details, yet the activity doesn't have the organization name. I also think that people shouldn't be able to hide their communications. Makes it really hard fro someone to come along behind someone else and figure out what the status of ...