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9.6

Spot Score

Pipedrive - CRM Software

Pipedrive Reviews in May 2025: User Ratings, Pros & Cons

Streamline your sales process and close more deals.

4.5

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Starts from $9.90/User/Month when Billed Yearly, also offers free forever plan

Pipedrive Reviews & Ratings

4.5

Very Good

Based on 5199 ratings & 2966 reviews

Rating Distribution

Excellent

(2339)

Very Good

(495)

Good

(70)

Poor

(17)

Terible

(45)

Expert's Review

Pipedrive has proven itself to be an exceptional CRM solution, particularly for small to medium-sized businesses and sales-focused teams. Its intuitive design and customizability make it a standout choice for those transitioning from simpler tracking systems like spreadsheets, while still offering the flexibility to scale with businesses as they grow. Users ...Read more

Pipedrive pros and cons

  • Offers a cost-effective alternative to Salesforce, making it budget-friendly for smaller teams and businesses.

  • Intuitive, easy-to-use platform with excellent customization options for tailoring to specific organizational needs.

  • Clear, visual layout for tracking sales processes, deals, and project progression.

  • Exceptional customer support with knowledgeable representatives offering demos, follow-ups, and personalized assistance.

  • Some users find the system complex initially, requiring proper guidance and support for efficient use.

  • The platform lacks certain desired integrations (e.g., Typeform), limiting advanced functionality for certain use cases.

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Showing 231-240 out of 2966

A

Aaron

10/15/23

5 out of 5

Had a great experience with the sales…

Had a great experience with the sales team. Very responsive to all my questions and helping understand the subscription that would best fit our needs.

PA

Priscilla Ann

10/12/23

5 out of 5

Jennifer was very helpful and…

Jennifer was very helpful and accommodating. She took her time and answering any questions I had. I love how I can personalize everything to fit my specific needs.

KF

Kamil F

10/12/23

5 out of 5

"Very useful"

What do you like best about Pipedrive? how clear and easy it is to use, easy to add new functions What do you dislike about Pipedrive?

OK

Olaf KNIEPER

10/12/23

5 out of 5

- easy and intuitiv to use

- easy and intuitiv to use - everything there what i need for successfully sales

BC

BRUNO C

10/12/23

5 out of 5

"Structure of information, ease of access to data, integrations and reminders"

What do you like best about Pipedrive? Having the information available, in a history format (notes, emails, calls, etc.). I don't need to remember stuff, when somebody calls, I can go to Pipedrive and see in seconds where that deal is at, the latest interactions.

AS

Aaron S

10/11/23

5 out of 5

"Very Pleased"

What do you like best about Pipedrive? Simple to use - makes my life so much easier - especially monitoring follow up's What do you dislike about Pipedrive?

AU

Anonymous User

10/11/23

5 out of 5

"amazing piece of software!"

What do you like best about Pipedrive? My favourite thing about pipedrive is being able to have everything in one place I can set activities against my deals and tasks on other employees ! that i can make my own filters on my deals page so i can see what stages my current deals are at

CT

Carmen T

10/11/23

5 out of 5

"Great system for pipeline management and quote process management"

What do you like best about Pipedrive? Everything in one place about customers, organisations and timeline of what has been happening with the account. Everything is time stamped so easy to check back on what has been done when. Rollout to the team was quick and easy, with good customer support and really easy to integrate with current systems. We use this every day across the team, for all our quotes and follow ups every week. There's lots of features to integrate with systems we already ...

Read more

CB

Craig B

10/11/23

5 out of 5

"Pipedrive CRM Product Review"

What do you like best about Pipedrive? The ability to keep all our sales processes in one place, with live updates for our field sales team What do you dislike about Pipedrive?

TH

Thomas Heinrichs

10/11/23

5 out of 5

Great Customer Experience

I especially liked the availability of some PreSales services, even though the product is self-service based. A phone call and custom demo made the decision quite easy. In contrast to some competitors who offer self service products this is a big advantage to me! Otherwise I can only say so far that the product is easy and great to use.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].