Pipedrive Reviews in July 2026: User Ratings, Pros & Cons

Great baseline product but lacks automations

What do you like best? Simple to use and easy to navaigate. Gives me a good view on the status of a sale What do you dislike? No automations and not a lot of notification ability What business problems are you solving with the product? What benefits have you realized? Managing sales process

Great too that really helps salesman to do more meaningful activities and increase sales

What do you like best? * Very simple "out of the way" interface * Visual representation of each funnel: Kanban style ! * Rotting deals: RED is bad, make it green. * Activity recording and ... next action each time you close an activity What do you dislike? Reporting is somehow limited even if the default reports are great Google synchronisation not always working Recommendations to others considering the product It will help you focus on each and every activity, drive ...

Great CRM

What do you like best? Love how easy it is to move the leads through the customized funnel, and how it forces you to keep scheduling follow ups to keep the project moving forward. What do you dislike? I dislike the sometimes confusing differences between the deal and organizations, and how sometimes the information does not connect every time. For example, sometimes if you make edits to organisations, it does not update the connected deal, only vica versa. Recommendations to others ...

It is a good tool

What do you like best? Reminds you all the time for the next step you have to do in order to close a deal. What do you dislike? Unless you have a training, it is a bit confusing Recommendations to others considering the product If you know how to use it, will be very beneficial for closing deals What business problems are you solving with the product? What benefits have you realized? Follow up on leads and sales.

Best software for first-time CRM users

What do you like best? Great video tutorials, great drag-and-drop user interface, fantastic contact upload and merge tools. Also has great integrations with Dedupely to help with merging duplicate contacts from multiple sources. Email 2-way sync for multiple users is fantastic What do you dislike? Nothing much, just can't wait to see more integrations for Pipedrive Recommendations to others considering the product Just do it, it's worth it What business problems are you solving ...

Good if you're not expecting Salesforce

What do you like best? The Trello board style pipeline is great. I appreciate the visual color-coding and overall the UI is more approachable than salesforce. There's no question that initial setup and adding excel info to account was way easier in Pipedrive than in Salesforce. The UI was initially more approachable for newer teammates that hadn't worked in a CRM before. What do you dislike? We used Pipedrive for our Customer Success (post-sales accounts. I struggled with Pipedrive's ...

bare bones, but gets the job done

What do you like best? everything was fairly simple and intuitive What do you dislike? not a very complex system. Not as easy to pull interesting complex reports as other systems have used What business problems are you solving with the product? What benefits have you realized? got the job done to log all sales activities with prospects

Pipedrive Review

What do you like best? The ease of use and the mobile app is awesome What do you dislike? Not much i didn't like, you can tell it is has been designed by a salesman with time and ease of use in mind What business problems are you solving with the product? What benefits have you realized? Quicker turnaround times, shorter sales cycles and efficiency

Director of Sales

What do you like best? The dashboard with status updates on particular deals is the best part. What do you dislike? The reporting is not thorough. Also, the notes on deals delete over some time. What business problems are you solving with the product? What benefits have you realized? I need a way to track my company's entire sales pipeline.

Intuitive Sales CRM

What do you like best? Pipedrive is intuitive, clean and easy to use. I've enjoyed using it as a sales prospector, and now an account executive for almost two years. What do you dislike? Occasionally it's a bit buggy, especially after substantial updates, however their customer service is exceptional. Recommendations to others considering the product Definitely do, it'll be one of the best decisions your sales team has made. What business problems are you solving with the ...