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9.6

Spot Score

Pipedrive - CRM Software

Pipedrive Reviews in May 2025: User Ratings, Pros & Cons

Streamline your sales process and close more deals.

4.5

Add to compare

Starts from $9.90/User/Month when Billed Yearly, also offers free forever plan

Pipedrive Reviews & Ratings

4.5

Very Good

Based on 5199 ratings & 2966 reviews

Rating Distribution

Excellent

(2339)

Very Good

(495)

Good

(70)

Poor

(17)

Terible

(45)

Expert's Review

Pipedrive has proven itself to be an exceptional CRM solution, particularly for small to medium-sized businesses and sales-focused teams. Its intuitive design and customizability make it a standout choice for those transitioning from simpler tracking systems like spreadsheets, while still offering the flexibility to scale with businesses as they grow. Users ...Read more

Pipedrive pros and cons

  • Offers a cost-effective alternative to Salesforce, making it budget-friendly for smaller teams and businesses.

  • Intuitive, easy-to-use platform with excellent customization options for tailoring to specific organizational needs.

  • Clear, visual layout for tracking sales processes, deals, and project progression.

  • Exceptional customer support with knowledgeable representatives offering demos, follow-ups, and personalized assistance.

  • Some users find the system complex initially, requiring proper guidance and support for efficient use.

  • The platform lacks certain desired integrations (e.g., Typeform), limiting advanced functionality for certain use cases.

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Showing 181-190 out of 2966

AU

Anonymous User

11/29/23

5 out of 5

"Accommodation Centric"

What do you like best about Pipedrive? The best feature is the simplicity right "out of the box" and overall customizability of the platform. It's ability to interface so many different platforms to make the whole pipeline matriculation process is handled with incredible ease. Customer service is responsive and is handled primarily through email, but Pipedrive is very accommodating and willing to create a deal that will truly present value.

F

Frank

11/29/23

5 out of 5

Easy to use

Customer success feedback, the way pipedrive looks, easy to use

F

Frank

11/29/23

5 out of 5

Easy to use

Customer success feedback, the way pipedrive looks, easy to use

AU

Anonymous User

11/29/23

5 out of 5

"Accommodation Centric"

What do you like best about Pipedrive? The best feature is the simplicity right "out of the box" and overall customizability of the platform. It's ability to interface so many different platforms to make the whole pipeline matriculation process is handled with incredible ease. Customer service is responsive and is handled primarily through email, but Pipedrive is very accommodating and willing to create a deal that will truly present value.

CS

Christian S

11/28/23

5 out of 5

"The most useful tool to follow uo clients"

What do you like best about Pipedrive? I like that all of my prospect are in the correct time timeline and help to get best follow up What do you dislike about Pipedrive?

AD

Abdullah Diltemiz

11/28/23

5 out of 5

Great Report and support

During the trial period, we had many questions regarding reports and specific features we were looking for. Sales rep. tried to answer and returned with a solution or a way to do this. He also communicated with us almost every day to learn the platform's features. We also experienced different platforms, and Pipedrive is the one with quick returns and solutions. I also especially liked the report part of the solution as well as differentiating revenues such as payment options and ...

Read more

MP

Mateusz Piotrowicz

11/28/23

5 out of 5

Great experience

I recently had the pleasure of dealing with Keelan, and I must say that the service provided was truly outstanding. From start to finish, Keelan demonstrated a level of professionalism and expertise that exceeded my expectations.

AU

Anonymous User

11/28/23

5 out of 5

"Great Response times"

What do you like best about Pipedrive? the notes and follow up sections and the business card scanner integration What do you dislike about Pipedrive?

AD

Abdullah Diltemiz

11/28/23

5 out of 5

Great Report and support

During the trial period, we had many questions regarding reports and specific features we were looking for. Sales rep. tried to answer and returned with a solution or a way to do this. He also communicated with us almost every day to learn the platform's features. We also experienced different platforms, and Pipedrive is the one with quick returns and solutions. I also especially liked the report part of the solution as well as differentiating revenues such as payment options and ...

Read more

AU

Anonymous User

11/28/23

5 out of 5

"Great Response times"

What do you like best about Pipedrive? the notes and follow up sections and the business card scanner integration What do you dislike about Pipedrive?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].