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9.6

Spot Score

Pipedrive - CRM Software

Pipedrive Reviews in May 2025: User Ratings, Pros & Cons

Streamline your sales process and close more deals.

4.5

Add to compare

Starts from $9.90/User/Month when Billed Yearly, also offers free forever plan

Pipedrive Reviews & Ratings

4.5

Very Good

Based on 5199 ratings & 2966 reviews

Rating Distribution

Excellent

(2339)

Very Good

(495)

Good

(70)

Poor

(17)

Terible

(45)

Expert's Review

Pipedrive has proven itself to be an exceptional CRM solution, particularly for small to medium-sized businesses and sales-focused teams. Its intuitive design and customizability make it a standout choice for those transitioning from simpler tracking systems like spreadsheets, while still offering the flexibility to scale with businesses as they grow. Users ...Read more

Pipedrive pros and cons

  • Offers a cost-effective alternative to Salesforce, making it budget-friendly for smaller teams and businesses.

  • Intuitive, easy-to-use platform with excellent customization options for tailoring to specific organizational needs.

  • Clear, visual layout for tracking sales processes, deals, and project progression.

  • Exceptional customer support with knowledgeable representatives offering demos, follow-ups, and personalized assistance.

  • Some users find the system complex initially, requiring proper guidance and support for efficient use.

  • The platform lacks certain desired integrations (e.g., Typeform), limiting advanced functionality for certain use cases.

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Showing 91-100 out of 2966

JM

James Mac

02/28/24

5 out of 5

Brilliant customer service led to purchase of system

We received a really quick response upon enquiring about the system. Thomas was very helpful throughout the enquiry phase and conducted a very useful demo for us to learn from. It made it very easy to understand the systems processes and want to invest into it.

T

TKİLAC

02/28/24

5 out of 5

Thanks for your support.

Date of experience: February 29, 2024

AK

Alex Kaloust

02/27/24

5 out of 5

The approuch of the account executive…

The approuch of the account executive was very friendly while the product was one that we have previously used and recently had the need to start using again.

MA

Megan Anna

02/27/24

5 out of 5

Andrea Barahona Is Awesome!

Andrea Barahona was so helpful! She went out of her way to help me customize and brainstorm templates for our business.

RM

Rory Macpherson

02/26/24

5 out of 5

Initial experience

When I reached out to the customer support team they responded very quickly and I was set up that day. I initially dealt with Robyn on the live chat and she was very helpful and had a great attitude. I also done a zoom call the following day with Vanelee who was also very helpful and positive, showing me all the available features and functions of Pipedrive and again, Vanelee had a brilliant attitude. I look forward to using Pipedrive to take our business to the next level!

JT

Jay Townsend

02/26/24

5 out of 5

Unlike other CRM accountmanagers

Very pleasant salesperson and an amazing CRM

J

Judy

02/26/24

5 out of 5

Great trial period

Great trial period; simple to use, good training webinars and support once signed up also, quick responses. Operationally has helped me increase focus in the right areas and increase efficiencies in my work streams.

MF

Morten Falch

02/25/24

5 out of 5

Everything went smooth

Everything went smooth. We had a a great onboarding and follow up.

I

Irina

02/25/24

5 out of 5

Thanks Ricardo Madeira for support!

Provided detailed and helpful explanation and instructions. Thanks Ricardo Madeira for support!

TO

Tomasz Orzechowski

02/25/24

5 out of 5

Easy-to-use CRM system with great business scalability

This is not my first contact with Pipedrive and I always have a very positive experience using it. No matter if I worked with B2C or B2B customers, your CRM has always met the expectations. I recommend for anyone looking for an easy-to-use CRM system with great business scalability and a very rich portfolio of integrations.