PicMonkey Reviews in June 2025: User Ratings, Pros & Cons

PicMonkey

When I used my free trial up and went a day over into the monthly membership, I expected to be charged the £5.99 I had agreed to, however I looked in my bank account and PicMonkey had charged me £77.88. Not what I signed up for at all. I filled out an account and billing slip on their website but haven't even had an automatic email to say they received my complaint. Neither is there a number on display I can call. An incredibly disappointing experience.

No longer cost effective.

I used to use PicMonkey a lot but it just isn't cost effective for me to use this now that the subscription has increased so much. Therefore, I have opted to now pay for my own editing software. I also had some issues with how PicMonkey saved my edited photos, for some reason they didn't save to a high res even though I had saved them this way.

I love the software but the customer…

I love the software but the customer service is terrible. There is no one to reach when you need help right away. It takes days for them to respond to emails. Then they do not have the answers you need. Then when it finally begins to work they cancel your subscription and the only way to renew is to pay twice as much as your previous rate.

The site and what they offer is great

The site and what they offer is great. I have been a paid member for years until they tripled the cost of their membership. I used to pay in the $30 range for a subscription and now it's over $100. You can edit and make fun art on the site. But do you want to share what you did or export it? Fork over the $100+ fee now to do it. That is a HUGE price increase. :( At that price you are better off just forking over the money for a program you own outright.

At one time I loved PicMonkey but not any more.

At one time I loved Picmonkey. As a blogger and content creator, it was flexible and easy to use. Then they got fancy and added features and more useless, confusing, features. I am going back to Canva because this so-called upgraded version absolutely destroys any ability to be creative and customize. This has become a tool for social media hackers and nothing more.

Garbage

Garbage. The trial requires a credit card set to charge you monthly. LEGIT COMPANIES DON'T NEED A CARD, THEY JUST GIVE YOU 7-14 DAYS TO TRY...………..SCAM

Interface is very unintuitive and…

Interface is very unintuitive and confusing with the menus and pictograms. Dirty tricks with automated billing after trial, and if you cancel automatic billing, you cannot finish the trial and they disable your account immediately. Good branding and marketing, which is why they are popular I'm guessing.

Ripped my bank account

Ripped my bank account I wanted a premium monthly subscription for 7 USD, and woke up one morning and saw they had ripped my bank account for 71,98 USD after I only used the site for one week?! I want my money refunded, this is a SCAM...updated 13th March I contacted their support mail and when I mentioned I wanted my money refunded they stopped replying.. This is so upsetting

THANK YOU FOR ADDING A GRID

THANK YOU FOR ADDING A GRID! Nothing else to say : Love the site!

If you have any issues with PicMonkey

If you have any issues with PicMonkey, here is what you can expect based on my experience: they are honest, helpful, fair, and very prompt in their responses. You can understand the e-mail (aka it is written with good English, and feel that they really try to understand your situation. I highly recommend working with the company, for their great customer service!