8.4
Spot Score
Effortlessly manage your employees with People HR.
Add to compare
Over the past year, *PeopleHR* has consistently demonstrated its focus on excellent customer service and a robust training environment. Reviews showcase a dedicated and knowledgeable team that goes above and beyond to address user concerns—professionals like Mohamed Abdalfatah, Matt Temperton, and Joshua Shooter are frequently praised for their efficient, ...Read more
Prompt, knowledgeable, and efficient customer support, often praised for addressing queries and resolving issues quickly.
Engaging and clear training sessions provided by trainers like Matt Temperton, with personalized support that boosts users' confidence and understanding of the system.
Feature-rich product with potential for bespoke configurations to meet unique organizational needs.
Trainers and support staff are patient and professional, guiding users even through complex processes with clarity.
Declining support quality for some users, with reports of unresponsive communication, particularly for critical issues like login problems and integrations.
Limited bulk-action capabilities, requiring manual and time-consuming individual adjustments for certain tasks.
Log in Required to View Reviews
Filter results
Sort by :
Showing 231-240 out of 502
A
Amanda
05/22/23
Customer service is terrible
Update 24.5.23 phone call from Access with action to improve the service and move forward. Hopefully this will improve service moving forward. Customer service from the accounts/accounts management/renewals team is beyond terrible and quite hard to believe. We have massive issues with their invoicing, no response to emails, requests to speak to someone, no response to attempts to resolve it via the support network, and threats to stop our licence for nonpayment of invoices due to their own ...
Read more
AH
Amanda Hesketh
05/18/23
Adam has great knowledge of the system
Adam has great knowledge of the system, there was no question he couldn’t answer. I’ve worked with Adam over six years now and find the implementation and service very good aswell.
JF
James Ford
05/18/23
No customer support - I wouldn't "Trust" this company if I were you...
There is no customer support and because of this, it makes cancellation very difficult/impossible. After cancelation, they tried to charge us and so on, and won't resolve the issue. I wouldn't "Trust" this company if I were you...
AC
Angry Customer
05/16/23
AVOID AT ALL COSTS
AVOID AT ALL COSTS - absolutely zero customer service, good luck to anyone who tries to speak to the company by phone. Do not expect to receive a response to your email. All they are interested in is collecting WRONG amounts by Direct Debit and giving anyone who tries to deal with them a headache. Even after you cancel your contract you can expect the same with Direct Debits and invoices still being sent.
A
Anna
05/15/23
People HR overview
Thomas was really informative and friendly. He went out of his way to try and help us understand the system and the logbooks we already had and had inherited from the previous team - it is difficult learning things remotely (that isn't a reflection on Thomas) I know we have the help function but a written guide almost like a handbook to accompany the training would be fab or even some CBT's or a dummy system to practice on would be helpful.
HO
Helen Ohanlon
05/14/23
Patient and excellent customer service
Gareth was very patient and understanding about our needs at Rephine. When we had HR restructures, he had to repeat the process and did so without complaint or comment. Always on hand to help. A pleasure to do business with.
MJ
Millie J-S
05/11/23
Honestly, just don't.
Requirements for dealing with PeopleHR Customer Care Team, in no particular order: 1) Meditation class. 2) Motivational prep talk with Sylvester Stallone... "You're gonna have to go through hell, worse than any nightmare you've ever dreamed." 3) Eye of the Tiger blaring from the radio 4) Crate of Red Bull. 5) More Rocky quotes.... "It's about how hard you can get hit and keep moving forward" 6) Therapy
A
Andy
05/07/23
Easy to use HR system for small business
We have sourced a new HR system to improve our overall staff information and management. People is easy to use but has lots of excellent features that help integrate with our messages for staff and annual leave management. It is priced well so isn't too much for what we need as a SMB with around 10 employees
AB
Amélie Bouckenooghe
05/03/23
Thomas is an excellent trainer
Thomas is an excellent trainer, very knowledgable and patient. Overall the PeopleHR platform has some great features, while there are (as with any HRIS) some areas for development and opportunity. Seems like PeopleHR does want to evolve with the times.
SB
Shirley Barlow
04/26/23
Having a person to walk me through the…
Having a person to walk me through the process
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
