8.4
Spot Score
Effortlessly manage your employees with People HR.
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Over the past year, *PeopleHR* has consistently demonstrated its focus on excellent customer service and a robust training environment. Reviews showcase a dedicated and knowledgeable team that goes above and beyond to address user concerns—professionals like Mohamed Abdalfatah, Matt Temperton, and Joshua Shooter are frequently praised for their efficient, ...Read more
Prompt, knowledgeable, and efficient customer support, often praised for addressing queries and resolving issues quickly.
Engaging and clear training sessions provided by trainers like Matt Temperton, with personalized support that boosts users' confidence and understanding of the system.
Feature-rich product with potential for bespoke configurations to meet unique organizational needs.
Trainers and support staff are patient and professional, guiding users even through complex processes with clarity.
Declining support quality for some users, with reports of unresponsive communication, particularly for critical issues like login problems and integrations.
Limited bulk-action capabilities, requiring manual and time-consuming individual adjustments for certain tasks.
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Showing 171-180 out of 502
E
EP
08/13/23
I complete an online webinar
I complete an online webinar, good and quick video.
SM
Selene Moreno
08/13/23
Great Training Sessions
Thomas Booth has been great in our trainings. He has been engaging and able to clearly explain processes.
JS
Jay Simms
08/13/23
Latest ATS Webinar
Latest ATS Webinar (part 1 or 3) was very informative and I got some great tips. It was short and sweet, which works for me. Looking forward to part 2 next week :-)
N
Natalie
08/08/23
The training was great
The training was great. Quite informative. Because I had been using the system for a few weeks previous, Tom was able to go over the basics of what each section does, and was happy to answer any questions I did have. He also made time to include my manager, who had questions regarding Queries/Reports. Thank you Tom!
SS
Sarah Smith
08/07/23
Majd was exceptional
Majd was exceptionally helpful and efficient when I was facing some very difficult hurdles with the system the business uses. His knowledge of the system is fantastic and he explained the systems to me clearly.
J
Jo
08/07/23
Access customer service is truly shocking
Was a PeopleHR customer for 4 years but feel the customer experience went to pot as soon as they were bought by Access. The customer service with Access is truly shocking and as such, as much as the actual PeopleHR system itself is quite good, I would never recommend partnering with Access on any of their products or services. Firstly, once taken over by Access, our fees were increased exponentially over a relatively short period, removing one of the initial benefits of taking out the ...
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AJ
Anna Johnson
08/07/23
Very helpful and good customer service
Josh was very helpful and explained the issues and solved most them.
FM
Finance Manager
08/06/23
After great pre implementation training…
After great pre implementation training we were really hopeful that this would be a great company to work with, unfortunately a complete lack of customer support over a relatively simple Invoicing error is proving very frustrating - team members upto board level have spent hours on hold to be cut off after 2 hours and emails are totally ignored - it appears to be a take your money then run scenario
SB
S Brackley
08/03/23
Great planning and comprehension of queries
Thomas planned the 2 training sessions in a timely manner ensuring that we would have sufficient time across the 2 sessions. Thomas covered all the points which I had provided to him prior to the training in a methodical and clear manner - responding to my additional queries along the way.
A
Anna
08/01/23
Chat support is available!
The online guides and email support is great, but sometimes nothing beats being able to have a quick conversation with the support, in this instance: Logan Madden. This made all the difference in allowing me to understand the issue and was really appreciated.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
