People HR Reviews in May 2025: User Ratings, Pros & Cons

Joshua is the man!

I'd been struggling with a task for some months and getting nowhere on my own. Joshua Shooter was kind, calm and patient and helped me get it sorted. There was no judgement from him, and he stayed on the call with me until the task was complete, even checking in once it was all finished. If only every body on a help desk was this incredible!

Absolutely appalling-Customer service…

Absolutely appalling-Customer service is the worst ever- Ignored with a clunky unusable system. Completely left on our own and despite raising a formal complaint-No response whatsoever!

"Complete solution for HRMS suite"

What do you like best about Access PeopleHR? Sometimes we need more help than a payroll solution, HR needs expand with business expansion, with People HR we get access of a great payroll solution which is Easy pay and it helps a lot in business What do you dislike about Access PeopleHR? It can be more more user friendly, it's lil tough to learn it. What problems is Access PeopleHR solving and how is that benefiting you? It has helped into the expanded business needs as we have more ...

Non-existent Customer Service

We have absolutely lost patience with this company - we have been without access to our account and HR information for 15 weeks even though they are charging us. They closed our account in error in May 2023 due to a change in company name (without so much as calling or emailing us) even though we had informed them and sent the relevant paperwork back in Nov 2022 when the name change took place. Obviously mistakes happen, but trying to sort this out with their customer services has been ...

Fantastic helpdesk - Joshua and Logan!

Josha and Logan have provided excellent helpdesk service today. I needed urgent help, pending a business critical need to track staff training. They helped me build a new logbook, create queries to run reports and track completion of the logbooks and set up ripples to track the expiry of the certificates loaded. Thank you so much for your professionalism and time!

Informative and insightful training…

Informative and insightful training session delivered by Tom who carefully demonstrated the team through the agenda topics. Thank you!

Logan was great

Logan was great; polite and professional. He listened to and understood the problem and helped resolve the issue very quickly. I am very happy with the service received today.

ATS webinar (Parts 1-3)

I missed Part I and Ross kindly sent over the link to catch up on this after the session. Having already had a look at this part of the system I stepped into Part II with some knowledge and found it very informative; lots of little nuggets of information that will help with the set up. Looking forward to Part III and hopefully some more sessions on different areas of the system.

Ross is a superstar!

I needed access to a recording from a webinar I attended yesterday and only then realised I didn't create access to the customer service portal. Ross was an absolute superstar supporting me with all my (many!!) question and helped me navigating the site and made sure my request of access was dealt promptly but also allowing me access to the recording beforehand by sending me a separate link. Great customer service experience!

automation

I am looking to automate some simple processes, like expenses and special event booking. Had a great call with Ross, who has shown me a few tricks, that I can go away and research further. If I get these up and running and can save a few trees in the process I will be upgrading this to a 5 star. Fingers crossed.