8.4
Spot Score
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Over the past year, *PeopleHR* has consistently demonstrated its focus on excellent customer service and a robust training environment. Reviews showcase a dedicated and knowledgeable team that goes above and beyond to address user concerns—professionals like Mohamed Abdalfatah, Matt Temperton, and Joshua Shooter are frequently praised for their efficient, ...Read more
Prompt, knowledgeable, and efficient customer support, often praised for addressing queries and resolving issues quickly.
Engaging and clear training sessions provided by trainers like Matt Temperton, with personalized support that boosts users' confidence and understanding of the system.
Feature-rich product with potential for bespoke configurations to meet unique organizational needs.
Trainers and support staff are patient and professional, guiding users even through complex processes with clarity.
Declining support quality for some users, with reports of unresponsive communication, particularly for critical issues like login problems and integrations.
Limited bulk-action capabilities, requiring manual and time-consuming individual adjustments for certain tasks.
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Showing 151-160 out of 502
M
Martin
09/21/23
Thomas was knowledgeable but understood…
Thomas was knowledgeable but understood that not everyone was totally confident in using the system. He listened to our needs and tailored his approach to the training session, making me feel confident in building what I need.
L
Lucy
09/20/23
Great training session - Thomas Booth
I found the training session extremely useful and helpful for someone who is new to the business and never used PeopleHR before, Thomas Booth was super helpful and provided in-depth detailed explanations and demonstrations of how I can utilise the ATS to the business needs and requirements. There were a couple of queries that were unable to be answered however work arounds/alternative options were provided.
CO
C Osborne
09/19/23
Colleagues 2FA log in issues
Having been experiencing an issue with a colleague not being able to login, and being unable to reach a resolution with other support team members, our ticket was escalated to Gabrielle. Gabrielle understood the issue from the very beginning and went the extra mile by arranging a Teams call with myself, my colleague experiencing the problem, and her, so we could resolve the problem together and with ease. None of the other department members suggested doing this which meant the time delays ...
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L
Lucie
09/19/23
Joshua Shooter was very quick to assist…
Joshua Shooter was very quick to assist with my issue and also jumped on a call to go through it with me. Thanks Josh
AS
Ahmed Sherif
09/18/23
Every thing is good except the delay to…
Every thing is good except the delay to have the demo as we stay waiting for 2 weeks as this is first free slot, and during this period we were about to sign with other solution provider
TR
Tracy Reis
09/18/23
Caitlin Janicki exceeded all…
Caitlin Janicki exceeded all expectation in her professional support and knowledge of both system and HR, she really was exceptional.
MH
Maria Harding
09/10/23
Quick resolution
Josh had resolved my query by sending an article and picking up the phone and walking me through the system.
KL
Katy Leatherland
09/06/23
Reporting Issue
We were struggling with the reporting to drill down to get the info we required, Joshua Shooter, jumped on teams to walk me through the system as I was struggling with the guides and we got the outcome we needed. Really appreciated his time and patience.
E
Emma
09/06/23
Good online support, excellent telephone support
Good online guides & tutorials, and an accessible platform to raise cases online. Once I was able to arrange a call with Gabrielle, she was incredibly helpful and assisted me in solving an ongoing issue in less than 15 minutes.
SS
Stephanie Sheridan
09/03/23
A massive Thank you to Thomas for…
A massive Thank you to Thomas for giving us a whole day of training. He allowed time for questions and scenarios which were aligned to our business There was also time for writing notes as we were on teams. The agenda was exactly how we planned it and Thomas was very polite and informative.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
