Pendo Reviews in July 2025: User Ratings, Pros & Cons

"Powerful product, not too complicated"

What do you like best about Pendo? Pendo has powerful capabilities in terms of product analysis as well as in app guidance for users. We needed a solution to help our users understand how to use LeadsRx, but of the 2 or 3 companies I evaluated, only Pendo seemed to have benefits for other teams at my company. Our data analyst could use the data collected to reduce client churn and our product developers could learn more about how the product was being used and where there might be areas for ...

"poor implementation and ongoing consultation"

What do you like best about Pendo? The user interface is very easy to use and requires no tech after the initial set up. So so much data is recorded and accessible showing how your users access our web site. We can see granular information such as how many minutes a day they spent our website and how their usage is trending.

"A necessary tool for saas software."

What do you like best about Pendo? Pendo provides a wide array of tools to help from product to marketing. What do you dislike about Pendo?

"Our entire team is happy with Pendo - not just a product tool"

What do you like best about Pendo? Pendo dashboards are easy to create and share. The out of the box analytics they share are helpful, and have become a base of our decisions. The customer service is super helpful and we have been really impressed by the events they offer as well.

"Pendo's super flexible & powerful platform for product education/feedback, but has a learning curve."

What do you like best about Pendo? I like the Product Walkthrough features and the ability for us to step-by-step tell someone how to use our product. What do you dislike about Pendo?

"Pendo for Customer Education"

What do you like best about Pendo? Pendo is a great compliment when creating a robust customer education program. With Guides, you can create a one-to-many approach to show users in product step by step how to complete a task. In addition, videos can be embedded in the steps for additional context.

"Superb product"

What do you like best about Pendo? We love the analytics! It is also very easy to use and understand. What do you dislike about Pendo?

"Powerful product and amazing team"

What do you like best about Pendo? I like the analytics, segments, and guides! What do you dislike about Pendo?

"Great Tool For Analytics, Gathering User Feedback, and Customer Outreach"

What do you like best about Pendo? Our organization uses Pendo for a variety of purposes. We use the powerful analytic tools to understand how our users are using our product. This helps our Product Managers make important roadmapping decisions, track feature adoption, and monitor user behavior. The design team gets a lot of benefit from the Funnel and Pathing features, it helps them to study user flows and make design adjustments on the fly. We use guides frequently to announce new ...

"Easy to Use as a Web Developer"

What do you like best about Pendo? The guides have building blocks for pretty much any use case you would need. They're easy to create and edit for anyone who isn't technical. The guides have enough flexibility for designers and devs to customize them.