Pendo Reviews in June 2026: User Ratings, Pros & Cons

"Provides Great Customer Insights"

What do you like best about Pendo? The most helpful piece of Pendo is being able to track customer behavior. I use this to help predict trends and reduce churn for my accounts by looking at usage.

"Good resource for client check-ins"

What do you like best about Pendo? Being able to see who has logged in and which pages they accessed. Also being able to report on this. What do you dislike about Pendo?

"Robust all in 1 tool for product analytics"

What do you like best about Pendo? You can pretty much do anything you need to do for product operations and analytics. Tool can be configured according to your business processes and can handle multiple use cases that allow for growth and scale.

"Very great and easy to use. You can create onboarding guides and analyze their performance!"

What do you like best about Pendo? It's easy to tag elements for onboarding guides. I also love that they're experts in onboarding, adoption, and retention, which means they build science-based features. You also don't need another tool for data since their data analysis is robust

"Pendo is a crucial tool for tracking and measuring our customers platform usage."

What do you like best about Pendo? I can create segments for specific business units and report platform usage to our customers' management teams. Our customers can use that data to recognize the employees using the platform the most. Also, it allows us to monitor which of our products and features are getting the most and the least usage. This helps drive product enhancements and leads to more productive conversations with our customers. The NPS scoring also is great for gathering feedback ...

"Excellent Product Engagement & Analytics tool"

What do you like best about Pendo? The retroactive analytics tools ensure that we're always able to track feature and page usage in the product regardless of when we started tracking.

"A powerful tool necessary to create a comprehensive onboarding experience for your customers"

What do you like best about Pendo? Pendo intakes user attributes and will help you show the right message at the right time. We use this software with Salesforce, which is an easy integration to setup and manage. Pendo's NPS tool in indispensible and enables us to quickly connect with our customers based on their feedback

"Pendo unlocks insights I didn't even know I needed"

What do you like best about Pendo? Pendo's UI is reliably fast and has more types of reports than I could ever need! I love the visual cues in the UI too so that users can get an almost real-time view into how their reports, charts, and pop ups will display.

"Big Fan"

What do you like best about Pendo? Being able to tag a feature to track retroactively is the killer feature of pendo in my opinion. What do you dislike about Pendo?

"Pendo made my career!"

What do you like best about Pendo? We can quickly answer questions we have of our user behavior to make priority decisions for our products. What do you dislike about Pendo?