Pendo Reviews in July 2025: User Ratings, Pros & Cons

"Excellent Product"

What do you like best about Pendo? The ability to create in-app guides and use custom codes to target elements. The more they add customization to the guides, the easier it is to create exactly what our customers need. The fact that you can do polls as well is great for UX research.

"We've been using Pendo for several years and it's been instrumental to our solution."

What do you like best about Pendo? The ease of use and insights gained after setup have helped our teams instrumentally. We review Pendo for many reasons, for example, guides. Guides help our customers navigate through our solution and help to quickly answer questions. As a result, we're saving time and money by avoiding support calls.

"Good for product engagement & in-app guides"

What do you like best about Pendo? Pendo is easy to use and pulling reports is intuitive and quick. As a CS Ops team member, tracking product engagement and the in-app guides have been the most beneficial product features. The guides are easy to create and any time I've had a question about creation, the Support team is quick to respond. The integration with Salesforce has enabled us to pull data fields into Pendo that are quite helpful with our reporting and segmenting data.

"Great for data and in app messaging"

What do you like best about Pendo? being able to visual our data easily and send messages through product What do you dislike about Pendo?

"An indispensable tool for an software product company"

What do you like best about Pendo? The breadth of functionality. In particular we get great value for the product analytics that we get from Pendo and from the in app guides that we can create. Additionally, working with our account manager has been a very positive experience.

"A great tool for all things product analytics, user onboarding, and user feedback!"

What do you like best about Pendo? - Ease of use of the platform: it's very intuitive and easy to setup for someone with no programming abilities - Breadth of offering: it's a one-stop solutions for all things product analytics and product design to gain useful insights about how your users are using the platform

"Easy to integrate with a wealth of features"

What do you like best about Pendo? Love the ease of use & nice UI. The support team respond in a timely manner. What do you dislike about Pendo?

"Add a customer communication channel and get usage insight"

What do you like best about Pendo? It's easy to create in-app customer communications. You can have an announcement ready in a few minutes. Basic feature walkthroughs and tooltips are also pretty simple. Their support team, Git repo, and Slack community are useful resources if you're trying to do something that's not delivered out-of-the-box or a custom guide function.

"Clean and easy to use"

What do you like best about Pendo? Easy to set up features to monitor and easy to find the results. What do you dislike about Pendo?

"Pendo is great"

What do you like best about Pendo? I have not had the opportunity to test competitors of Pendo, but I can hardly imagine a better platform for onsite-communication and insight-generation. The infrastructure we get through Pendo is fast, reliable, scalable, hackable, and getting better bit by bit. For a marketing-technologist like myself, Pendo is a dream come true, and I am pleased to know we keep investing into our Pendo subscription.