Pendo Reviews in July 2025: User Ratings, Pros & Cons

"Customer Education & Pendo"

What do you like best about Pendo? The ability to track user adoption, include walk-throughs, guides, and other functionally directly in my company applications.

"Expertly handles product metrics and in app messages"

What do you like best about Pendo? It's a really smart tool and offers lots of features in one, such as product metrics that can be customized to fit what you need it to do, track and measure, allowing me to answer questions across the team about how our users are using our product. Data can be downloaded into a CSV file to manipulate further. The heatmaps are also are really nice feature. It also allows for fully customizable in application messaging so I can reach our customers directly. ...

"A powerful tool for understanding my clients usage of our SAAS."

What do you like best about Pendo? The fact that I can track workflows, clicks on particular elements of our platform, draft guides based on needed direction... I could go on and on.

"Pendo empowers product teams"

What do you like best about Pendo? Pendo's customer success team (and our account rep) have been particularly great at being available and attentive. The page and element tagging are a straightforward way to track what users are doing in our app, we use them all the time.

"Pendo is an exceptional tool to dig into customer insights and behavior."

What do you like best about Pendo? I find the data insights regarding the Net Promoter Score such as the full report regarding the user and the amount of time used from all who offer feedback via the survey.

"Pendo is a no brainer"

What do you like best about Pendo? Pendo is easy to use and is extremely helpful in understanding our customers. It gives detailed insights into how your customers interact with your product and makes it really simple to make sense of the data.

"Very Useful!"

What do you like best about Pendo? I like that Pendo can track usage of pages and features. It's nice that tracking doesn't start only when you tag a feature or page and it can track usage retrospectively as well! I also like their Guides feature; it's great to be able to segment users and target messaging at them.

"Fastest and easiest way to understand user behavior and guide them"

What do you like best about Pendo? Pendo provides a fast and easy way to communicate directly with users without involving engineering, which is especially valuable to us in calling out product changes and providing reminders of support hours during holidays and similar notifications.

"Pendo Has Helped Us Unlock Insights We've Never Had Access To"

What do you like best about Pendo? Minimal engineering effort required to set up, tagging can be performed by anyone with knowledge of the product, intuitive interface overall, easily accessible support staff

"Excellent Product"

What do you like best about Pendo? The ability to create in-app guides and use custom codes to target elements. The more they add customization to the guides, the easier it is to create exactly what our customers need. The fact that you can do polls as well is great for UX research.